CQC report explained · a residential care home
What the CQC found at Porte Rouge Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, suitable safety checks, risk assessments, infection control and safeguarding arrangements. They also found that some medicines records needed improvement, although a plan was in place.
- Effective?
- Good
- This area was not assessed during this focused inspection. Its rating was carried forward from the last comprehensive inspection.
- Caring?
- Good
- This area was not assessed during this focused inspection. Its rating was carried forward from the last comprehensive inspection.
- Responsive?
- Good
- This area was not assessed during this focused inspection. Its rating was carried forward from the last comprehensive inspection.
- Well-led?
- Good
- Inspectors found clear management oversight, regular meetings, audits and opportunities for people and relatives to give feedback. The manager was new and had identified areas for improvement.
What inspectors found, February 2023
Porte Rouge Care Home is rated Good; inspectors found safe, kind care, but medicines records needed improvement.
This was a focused inspection on 11 February 2023. One inspector spoke with people and staff, reviewed care and medicines records, and checked management records, the building and infection control.
The home was rated Good for Safe and Well-led. People said they felt safe, staff responded promptly, and people were treated kindly. Staffing, recruitment, risk assessments, infection control and safety checks were described positively.
Managers had identified that some medicines records needed improvement. They had a plan to address this. The overall Good rating also uses ratings from the last comprehensive inspection because this visit did not assess all five areas.
People felt safe
People said they felt safe, and staff understood how to protect people from abuse and avoidable harm.
“People told us they felt safe living at Porte Rouge.” from the report
Enough staff
Inspectors found staffing levels met people's needs. People said staff responded promptly when they asked for help.
“There were enough staff to support people safely and according to their needs and preferences.” from the report
Kind and person-centred care
People said they were happy and comfortable. Staff supported people's choices, routines and dignity.
“People told us they were happy and comfortable living at the service, and that they were treated kindly by staff.” from the report
Strong safety systems
The home had checks for the premises and equipment, emergency evacuation plans and infection control arrangements.
“A comprehensive system of checks of the premises and equipment was in place to ensure they consistently met with the required safety standards.” from the report
Management oversight
Managers used meetings, audits and reviews to monitor the service and identify improvements.
“The manager and other senior managers within the organisation had a good understanding of their role and how it fed into the overall quality of the service.” from the report
Medicines records
needs fixingManagers had identified that some medicines records needed improvement. A plan was in place, and some senior staff were undertaking further medicines training.
“The manager and senior managers in the organisation had recognised some improvements needed to be made to how medicines were recorded.” from the report
- 01What improvements have been made to medicines records since the inspection?
- 02How will you check that medicines records remain complete and accurate?
- 03Has the manager completed the process of registering with the CQC?
- 04How are people being supported to take more control over their medicines and make their own drinks?
- 05How can relatives give feedback about the home and receive updates about changes in their family member's needs?
This was a focused inspection of Safe and Well-led only; the other ratings and the overall rating used ratings from the last comprehensive inspection. This explanation was written from the published report of 18 February 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2022
Inspected but not rated; inspectors found good infection control and visiting arrangements during the COVID-19 pandemic.
This was a targeted inspection on 12 February 2022. Inspectors looked mainly at infection prevention and control, visiting arrangements and whether staffing pressures affected care. The visit was announced 24 hours in advance.
Inspectors were assured that the home used PPE safely, supported testing, managed infection risks and kept its policy up to date. Visitors had clear procedures to follow, and people could keep in contact with family and friends in line with government guidance.
The home was inspected but not rated. This means the inspection did not give a quality rating for the service or its five main questions. The report only gives findings for the safe question, which was also marked inspected but not rated.
Visitor safety
Visitors were given clear instructions about testing and PPE before entering. Staff knew the procedures and helped visitors follow them.
“There were clear procedures for visitors to follow regarding testing and wearing PPE (personal protective equipment, such as masks and gloves), before they entered the home.” from the report
Communication support
People who found masks difficult for communication were given white boards to help them communicate with staff.
“People who found it difficult to communicate with staff wearing masks, had been given white boards to aid effective communication.” from the report
Staff updates and checks
Senior managers carried out regular spot checks, and staff received updates when guidance changed.
“Senior managers carried out regular spot checks and provided updates to staff about wearing PPE.” from the report
Family contact
The home enabled people to receive visits and keep in contact with family and friends in line with government guidance.
“The provider had ensured people were able to receive visits and maintain contact with family and friends, in line with government guidance.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you currently manage infection prevention and control, and how often are these arrangements checked?
- 02How will you support a resident who finds it difficult to communicate when staff are wearing masks?
- 03How do you keep families informed when infection control guidance changes?
- 04What measures are in place now if COVID-19-related staffing pressures arise?
- 05How can I see information about the areas this inspection did not assess, such as caring, effective, responsive and well-led care?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; it did not give ratings for the service or the other four questions. This explanation was written from the published report of 24 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Porte Rouge Care Home
3 rated inspections over 7 years: the service has held its Good rating throughout.
- February 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2022Inspected but not ratedSafe: Inspected but not rated
- January 2019Goodstayed GoodSafe: GoodWell-led: Good
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2014
Report published without a new overall rating.
- May 2014
Report published without a new overall rating.
- December 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- February 2011
Registered with the Care Quality Commission on 16 February 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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10 live-in carers within about two hours of Cornwall
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,200 a week. 8 can care for a couple. 12 years' experience on average.
“He had been a little anxious before she arrived, but has since stated that he would be very happy for her to care for him again”
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