CQC report explained · a residential care home
What the CQC found at OSJCT Whitefriars
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, April 2021
OSJCT Whitefriars was inspected but not rated; inspectors found strong infection control arrangements.
This was an announced, targeted inspection on 3 March 2021. It looked only at infection prevention and control during the COVID-19 pandemic.
Inspectors found systems for visitor screening, PPE, handwashing, social distancing and COVID-19 testing. They were assured that people were admitted safely and that the home could prevent or manage infection outbreaks.
The home had a separate visiting room with a screen. It was clean and hygienic, and its infection control policy was up to date.
The home was inspected but not rated. This report does not give an overall quality rating or assess the other four key questions.
Visitor safety
Visitors were screened, had their temperature checked and were expected to use PPE and wash their hands.
“Effective systems were in place to ensure visitors to the service followed government guidelines for wearing Personal Protective Equipment (PPE).” from the report
Testing arrangements
The home had regular COVID-19 testing for staff and residents, with rapid testing for visitors.
“A regular programme of testing for COVID-19 was in place for staff and people who lived in the service.” from the report
Clean environment
Inspectors found the home clean and hygienic. Enhanced cleaning and additional sanitising equipment were part of the cleaning arrangements.
“Enhanced cleaning took place daily and the home was clean and hygienic.” from the report
Outbreak planning
The home had an up-to-date infection control policy and plans for preventing or managing an outbreak.
“The service's IPC policy was up to date and in line with current guidance.” from the report
Inspectors raised no specific concerns in this report.
- 01How have your visitor screening, PPE and handwashing arrangements changed since the inspection in March 2021?
- 02What testing arrangements are currently in place for staff, residents and visitors?
- 03How would you respond if there were an infection outbreak in the home?
- 04How are visiting arrangements managed now, including visits in the separate visiting room?
- 05How do you safely support people who are newly admitted to the home?
This was a targeted inspection of infection prevention and control under the Safe question only; it did not assess the other four key questions and the service was not rated. This explanation was written from the published report of 9 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2019
Rated Good; inspectors found kind, safe care, with a minor laundry issue identified and fixed during the visit.
This was an unannounced inspection on 31 July 2019. Inspectors spoke with five people living at the home, five relatives and 11 staff. They also reviewed care records, medicines records, staff files and management records.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People were described as happy and content. Inspectors found kind staff, enough staff to meet people's needs, safe medicines systems and care plans that reflected people's needs.
The home had improved since its previous Requires Improvement rating. Improvements included risk assessments, response times to call bells, medicines management, nutrition records, mental capacity records and personalised care plans. A minor laundry issue was found, and the registered manager took immediate action to resolve it.
Kind and respectful care
People and relatives gave positive feedback about staff. Staff knew people as individuals and supported their dignity, choices and independence.
“People were happy and content living at the home and we received only positive comments about people's experience at the home.” from the report
Improved safety
The home had improved its risk assessments, call-bell response and medicines systems since the previous inspection.
“At this inspection we found the provider had made improvements.” from the report
Personalised care
Care plans included people's needs and life histories. Staff used this information to provide care in a way people preferred.
“Care plans contained sections called 'All about me'. These contained information on people's life histories.” from the report
Good involvement and activities
People were offered choices and activities, including individual activities and opportunities to take part in the local community.
“People told us there was plenty going on to keep them engaged both group activities such as playing a game or individual activities such as reading or having a manicure.” from the report
Open management
The registered manager was described as visible and approachable. Relatives said they were kept informed about significant events affecting their relatives.
“Relatives confirmed they were kept up to date about anything significant that happened to their relative.” from the report
Minor laundry issue
minorInspectors found a minor problem in the laundry. The registered manager took immediate action to resolve it.
“We did identify a minor issue in the laundry and the registered manager took immediate action to resolve the concern.” from the report
- 01How do you make sure staffing levels remain enough as people's needs change and while recruitment is ongoing?
- 02How often will my relative's risks and care plan be reviewed, and how will I be told about changes?
- 03How do you check that medicines are given at the right time and in the person's preferred way?
- 04What activities and community links would be suitable for my relative's interests and communication needs?
- 05How would you support my relative's wishes and comfort if they needed end-of-life care?
This was an unannounced planned inspection covering all five CQC questions; the previous rating was Requires Improvement, with Safe, Effective and Responsive improving to Good while Caring and Well-led remained Good. This explanation was written from the published report of 9 November 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of OSJCT Whitefriars
4 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- April 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- November 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2018Requires improvementstayed Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Good
- July 2017Requires improvementstayed Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- July 2015Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- December 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- August 2011
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 16 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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9 live-in carers within about an hour of Lincolnshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
8 can care for a couple. 10 years' experience on average.
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
“Magda was always positive and proactive about trying new things to keep dad busy. She also introduced new ideas for keeping dad healthy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.