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CQC report explained · a residential care home

What the CQC found at Herondale

Inadequatepublished 27 July 2026, 2 months ago

Rated Inadequate: inspectors found the home performing badly and the CQC has taken enforcement action.

The report

We have not explained this report yet

The CQC has not yet published an inspection report for Herondale.

The story over the years

Every inspection of Herondale

2 rated inspections over 3 years: the service has held its Good rating throughout.

  1. December 2018Goodcurrent ratingstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  2. May 2016Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  3. May 2023

    Registered with the Care Quality Commission on 3 May 2023.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

Weigh the report against the rest

This home

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Care at home

35 live-in carers within about an hour of Essex

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £1,020 to £1,260 a week. 25 can care for a couple. 10 years' experience on average.

Michael F.
2 reviews
From £1,260 a week, 4 years caring
Based about 22 minutes from Essex. Can care for a couple
Martha P.
1 review
From £1,260 a week, 10 years caring
Based about 28 minutes from Essex. Can care for a couple
Sandra Ratanang M.
1 review
From £1,113 a week, 10 years caring
Based about 30 minutes from Essex. Can care for a couple
Nechelle F.
3 reviews
From £1,015 a week, 5 years caring
Based about 31 minutes from Essex. Can care for a couple
“Not only was she professional, polite and efficient but she bought a lovely smile and laughter to my parents home.”
Liz L., about Sithembiso N.
“She brought fun and stimulation into mums life.”
Robert G., about Nechelle F.
See live-in carers near EssexProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.