CQC report explained · a residential care home
What the CQC found at Hartland House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about visitor safety, shielding, admissions, personal protective equipment, testing, cleanliness and infection outbreak arrangements.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, March 2021
Hartland House was inspected but not rated; inspectors found strong COVID-19 infection prevention and control measures.
This was an announced inspection on 17 March 2021. It was a targeted check of infection prevention and control during the coronavirus pandemic, rather than a full inspection of all aspects of care.
Inspectors found checks for visitors, including temperature checks, risk assessments and rapid COVID-19 tests. People moving into the home needed a negative test and were supported to isolate safely.
The home was clean and hygienic. Staff had infection control training, testing was in place, and the home had up-to-date infection prevention and control policies.
The service was inspected but not rated. The Safe question was also inspected but not rated, so this report does not give an overall quality rating.
Visitor safety
Visitors had checks before entering and could see people by arranged appointments or face to face in a suitable safe space.
“Prior to anyone entering the building a range of checks were completed including taking temperatures, completing a risk assessment and the use of a rapid lateral flow test (LFT) for COVID-19.” from the report
Safe admissions and isolation
People moving into the home needed a negative COVID-19 test and were supported to isolate in their rooms. Dedicated staff could support people who needed to isolate.
“People required a negative COVID-19 test result before they moved into the home and were supported to self-isolate in their rooms in line with current guidance and recommended practices.” from the report
Clean environment
Inspectors found the home clean and hygienic, with dedicated cleaning staff and audits of cleanliness and infection control.
“There was a designated cleaning staff team and audits on cleanliness and infection prevention and control were completed.” from the report
Keeping people connected
People were supported to use technology and social media to stay in touch with family and friends. Families were also supported with safe and dignified end-of-life visits.
“People had access to and were supported in the use of technology and social media to keep in touch with friends and family.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now for visitors and new admissions?
- 02How are people supported if they need to isolate, and are dedicated staff still used for this?
- 03How are testing and personal protective equipment managed for people, staff and visitors?
- 04How often are cleanliness and infection prevention and control audits completed, and what happens when they identify a problem?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it was not a full inspection of all areas of care and the service was not rated. This explanation was written from the published report of 31 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2020
Hartland House was rated Good; inspectors found safe, kind and well-organised care, with only occasional staffing pressure reported.
This was an unannounced planned inspection on 4 February 2020. Two inspectors and an Expert by Experience looked around the home, checked care, medicines, recruitment, training and quality records, and observed staff supporting people. They spoke with eight people, two visitors or relatives, staff and visiting health professionals.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were protected from abuse, received their medicines safely, and had enough staff to meet their needs. Care plans were reviewed, people were involved in decisions, and staff worked with health professionals.
People described the staff as kind and respectful. Inspectors found that people's privacy, independence, choices, relationships and interests were supported. The last inspection was also rated Good, published on 23 May 2017.
Safe medicines
Inspectors found that people received medicines as prescribed. Staff had suitable training and the provider checked medicines management through audits.
“People received their medicines when they should and as they had been prescribed.” from the report
Kind and respectful staff
People said staff were considerate and gave them time to express their wishes. Inspectors found that privacy, dignity and personal choices were respected.
“They [staff] give you plenty of time to express what you want and any time you wish to talk they will.” from the report
Personalised care
Care plans recorded people's needs, abilities and preferences. People and relatives were involved in planning and reviewing care.
“Care records showed that care planning was centred on people's individual needs and preferences.” from the report
Good food and hydration
People's dietary needs and risks were assessed. Inspectors saw a relaxed meal service, and people said the food was excellent.
“People received a balanced diet and sufficient fluids to keep them hydrated.” from the report
Strong oversight
The manager used quality checks to monitor safety and improvement. Inspectors found clear responsibilities and a positive, open culture.
“The registered manager used quality assurance systems to ensure safety, quality and improvement of the service were consistently monitored.” from the report
Occasional staffing pressure
minorOne person said staffing could sometimes be short, although another said there were enough staff at the time and inspectors found staffing levels were continually assessed. Ask how the home covers sickness and other absences.
“They do get a bit short sometimes. Most people who come here to work do stay.” from the report
- 01How do you maintain safe staffing levels when staff are off sick or there are vacancies?
- 02How will you support my relative to keep their independence and make everyday choices?
- 03How are medicines checked, including medicines managed by residents themselves?
- 04What activities and support are available for my relative's interests, communication needs and relationships?
- 05How would you plan and deliver end of life care if my relative needed it?
This was an unannounced comprehensive inspection covering all five key questions; no one was receiving end of life care during the visit. This explanation was written from the published report of 7 March 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Hartland House
3 rated inspections over 5 years: the service has held its Good rating throughout.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- March 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2015
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 24 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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9 live-in carers within about an hour of Westmorland and Furness
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
8 can care for a couple. 10 years' experience on average.
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