CQC report explained · a residential care home

What the CQC found at Feltwell Lodge

Requires improvementpublished 14 January 2023, 3 years ago

Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.

The five questions inspectors ask

Safe?: Requires improvement; Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?: Requires improvement; Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?: Good; Are people treated with kindness and dignity?
Responsive?: Requires improvement; Is care built around the person? Care plans, activities, complaints.
Well-led?: Requires improvement; Is the home run well? The manager, the culture, how problems get found and fixed.

The report

We have not explained this report yet

The CQC has not yet published an inspection report for Feltwell Lodge.

The story over the years

Every inspection of Feltwell Lodge

Each visit the CQC has published, newest first, back to the day the home was registered.

January 2023Requires improvementcurrent rating
Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
May 2025
Registered with the Care Quality Commission on 23 May 2025.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

Weigh the report against the rest

This home

Fees, photos and reviews from families

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Care at home

13 live-in carers within about an hour of Norfolk

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £990 to £1,120 a week. 9 can care for a couple. 14 years' experience on average.

Szvetlana M.

2 reviews

From £1,113 a week, 8 years caring

Based about 14 minutes from Norfolk. Can care for a couple

Ruby N.

1 review

From £1,260 a week, 20 years caring

Based about 15 minutes from Norfolk. Can care for a couple

Ibolya Z.

From £945 a week, 17 years caring

Based about 7 minutes from Norfolk

Rafail N.

From £1,120 a week, 15 years caring

Based about 18 minutes from Norfolk. Can care for a couple

See live-in carers near NorfolkProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.