CQC report explained · a residential care home
What the CQC found at Copperclay Mews
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People had personalised risk assessments, medicines were safely administered and recorded, and there were enough staff to meet people’s needs. Inspectors were also assured about infection prevention and control measures.
- Effective?
- Good
- Staff had specialised training and people received support for their health, diet and independence. The home worked with healthcare professionals and followed the principles of the Mental Capacity Act.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. People were supported to express their views, make decisions and work towards greater independence.
- Responsive?
- Good
- Care plans were personalised and regularly reviewed. People were supported with communication, activities, relationships and complaints.
- Well-led?
- Good
- The home had clear leadership, current policies and regular audits. People, relatives and staff were asked for their views, and staff said they felt supported to raise concerns.
What inspectors found, May 2021
Rated Good; inspectors found safe, kind and personalised care across all five areas.
This was the home’s first inspection since it registered in 2019. It was an unannounced planned first rating inspection on 26 April 2021. Two inspectors spoke with a resident, relatives, managers and staff, and reviewed care records, policies, audits and other documents.
Four people were living at the home, which can support up to five people. Inspectors found personalised care, staff who knew people well, and support for health, independence, relationships and personal goals. The home was clean, safe and adapted to people’s needs.
Medicines were administered and recorded safely. Staff recruitment, safeguarding, risk management and infection control were found to be effective. All five areas were rated Good, meaning inspectors found consistently good care and management at the time of the inspection.
Personalised care
Care plans covered people’s care, support preferences and communication needs. Staff adapted support to each person rather than using a standard approach.
“The support people received was individual to their needs and was delivered in a person-centred way.” from the report
Safe medicines
Inspectors found that medicines were given as prescribed and recorded accurately.
“Medicine administration records were clear and completed fully.” from the report
Independence and goals
People were encouraged to try new activities, learn skills and work towards greater independence.
“People were actively supported to set goals and to achieve increased independence.” from the report
Infection control
Inspectors were assured that the home had measures to reduce infection risks, including PPE, testing, cleaning and staff training.
“Additional cleaning of all areas and frequent touch surfaces was in place and recorded by staff.” from the report
Involvement and relationships
People were supported to stay in contact with relatives and to take part in meetings about their care.
“People were supported to have their say and had an independent advocate where required.” from the report
Inspectors raised no specific concerns in this report.
- 01How are my relative’s risk assessments reviewed when their needs or behaviour change?
- 02How will you support my relative to work towards their personal goals and greater independence?
- 03How are medicines checked, administered and recorded, and how are changes communicated to relatives?
- 04What infection control and visiting arrangements are currently in place?
- 05How can my relative or our family raise a complaint, and how will we be kept informed of the outcome?
This was the first inspection and covered all five key questions, with specific checks of infection prevention and control under Safe. This explanation was written from the published report of 22 May 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Copperclay Mews
Each visit the CQC has published, newest first, back to the day the home was registered.
- May 2021Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2019
Registered with the Care Quality Commission on 31 May 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of North Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,290 a week. 27 can care for a couple. 12 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.