CQC report explained · a residential care home
What the CQC found at Capel Grange Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that protective equipment, testing, cleaning, visiting arrangements and outbreak planning were being used effectively. No rating was given.
- Effective?
- Good
- This area was not assessed or rated in this targeted inspection.
- Caring?
- Good
- This area was not assessed or rated in this targeted inspection.
- Responsive?
- Good
- This area was not assessed or rated in this targeted inspection.
- Well-led?
- Good
- This area was not assessed or rated in this targeted inspection.
What inspectors found, April 2021
Inspected but not rated; inspectors found strong infection control, safe visiting arrangements and support for family contact.
This was an announced, targeted inspection on 12 March 2021. It focused on infection prevention and control during the COVID-19 pandemic.
Inspectors found good supplies of protective equipment, regular COVID-19 testing and a clean, uncluttered building. They were assured that the home had arrangements to prevent and manage infection outbreaks, including plans to isolate people safely.
The home supported contact with families through telephone, video and carefully arranged visits. Staff also supported activities and people appeared comfortable, relaxed and happy with them.
The home was inspected but not rated. This report does not provide ratings for the other four questions about care quality.
Infection control
Inspectors found effective use of protective equipment, testing, hygiene and outbreak planning.
“We were assured that the provider was using personal protective equipment effectively and safely.” from the report
Family contact
The home helped people keep in touch with relatives through calls, video calls and visits designed to reduce infection risk.
“People were well supported by staff to have telephone and internet contact with their family and friends.” from the report
Visiting arrangements
Visitors were screened, tested and asked to sanitise their hands. Visits were recorded to help manage them fairly.
“Visitors were asked health screening questions regarding COVID-19, received COVID-19 lateral flow tests and were expected to sanitise their hands when they arrived.” from the report
Activities and wellbeing
Staff supported people to take part in activities. Inspectors saw people appearing comfortable and relaxed when interacting with staff.
“Staff were seen to support people to participate in activities and people seemed comfortable, relaxed and happy when interacting with staff.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now, and how have they changed since the inspection on 12 March 2021?
- 02How are visitors currently screened, tested and supported to visit safely?
- 03How would you isolate someone if they developed COVID-19 or another infection?
- 04How do you help residents keep in regular contact with their families?
- 05What are the home's current ratings or recent findings for Effective, Caring, Responsive and Well-led care?
This was a targeted inspection of infection prevention and control during the COVID-19 pandemic; the service was inspected but not rated and the other care questions were not rated. This explanation was written from the published report of 15 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2019
Capel Grange Residential Home was rated Good overall; inspectors found safe, kind and personalised care with no concerns identified during the visit.
This was an unannounced comprehensive inspection on 13 March 2019. One inspector and an expert by experience looked around the home, spoke with people, relatives and staff, and reviewed care records, medicines, accidents, complaints, staffing and quality checks.
The home was providing personal care to 27 older people, including some people living with dementia. Inspectors found people were safe, treated with kindness and dignity, supported to stay healthy and independent, and given personalised care and activities.
The inspection was brought forward after safeguarding information about medicines, infection control, falls, end of life care, records and staffing. The local authority had investigated and discounted abuse, and inspectors found nothing during this inspection that raised concerns.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The previous inspection was also Good, and actions recommended then had been completed.
Kind and homely care
People were happy in the home and inspectors found a caring, supportive atmosphere. Relatives and staff also gave positive feedback.
“People were happy living at the home, were supported to remain healthy, active and independent and were well cared for.” from the report
Personalised support
Care plans included detailed information about people's preferences, abilities and needs. Staff knew people well and offered choices in everyday life.
“People's care plans were person centred and detailed, for example how many pillows the person liked to sleep with.” from the report
Safe care systems
Inspectors found effective arrangements for safeguarding, risk management, medicines, staffing, infection control and learning from accidents.
“The governance framework had ensured the delivery of high quality and safe care.” from the report
Respectful relationships
Staff supported people's dignity, privacy, independence and important relationships. Inspectors observed positive and respectful communication.
“We viewed positive, calm and respectful interactions throughout the inspection.” from the report
Activities and choice
People could choose activities, meals and where to eat. The home offered group activities, one-to-one sessions and entertainment.
“Activities were planned for the whole week and carried out by the staff team, activities co-ordinator and external entertainers.” from the report
Inspectors raised no specific concerns in this report.
- 01How are staffing levels maintained when permanent staff are absent, and how often are regular agency staff used now?
- 02The report mentions complaints about laundry and plans to recruit a laundry assistant. What is the current position?
- 03How are each person's end of life wishes recorded and reviewed, especially if their health changes?
- 04How will you keep relatives informed if there is an incident, safeguarding concern or change in care needs?
- 05How are care plans checked to make sure they still reflect the person's current preferences and abilities?
This was an unannounced comprehensive inspection covering all five CQC questions; the previous overall rating was also Good. This explanation was written from the published report of 24 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Capel Grange Residential Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- April 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Capel Grange Residential Home →
- April 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Capel Grange Residential Home →
- March 2017GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2016
Registered with the Care Quality Commission on 1 August 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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