CQC report explained · a residential care home
What the CQC found at Bennethorpe House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, December 2019
Bennethorpe House was rated Good; inspectors found safe, kind and personalised care, with people supported to make choices and live more independently.
The inspection visit took place on 30 October 2019. One inspector met the two people living at the home, the registered manager and two care workers. The inspector also reviewed care records, staff files, audits and other records, and observed care.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were protected from avoidable harm, received their medicines safely and had enough trained staff to support them.
Care plans were detailed and personal. People were involved in decisions, supported to follow their interests and helped to build independence. The home had systems to monitor quality and learn from incidents. The overall rating remained Good, as it was at the inspection in March 2017.
Safe support
Risks were assessed and reviewed without unnecessarily restricting people's freedom. Medicines were managed safely and staff understood safeguarding procedures.
“Risks to people's health, welfare and safety were well managed.” from the report
Choice and independence
People were involved in decisions about their care and daily lives. Staff supported them to gain skills, go out and take part in activities they enjoyed.
“People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.” from the report
Kind relationships
Inspectors saw a relaxed and friendly atmosphere. Staff knew people well and treated them with warmth, dignity and respect.
“The staff members' approach was supportive, caring and inclusive.” from the report
Personalised care
Care plans described people's routines, preferences and abilities. Staff adapted communication to people's individual needs.
“People's care and support plans were person-centred and detailed.” from the report
Good oversight
The home used regular audits, staff meetings and feedback to monitor quality and identify improvements. Staff said they felt supported.
“We found the culture of the service to be open, transparent and accountable.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and manage my relative's specific risks while still supporting their freedom and independence?
- 02How would you adapt communication and written information to match my relative's needs?
- 03How would my relative be involved in choosing activities, meals, staff support and other day-to-day decisions?
- 04How are medicines checked, audited and reviewed when people's prescriptions or needs change?
- 05How would you support my relative to maintain family relationships and access the community?
This was a planned inspection covering all five CQC questions, with the accommodation and care provided both looked at. This explanation was written from the published report of 10 December 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2017
Rated Good; inspectors found safe, kind and personalised care, with no major shortfalls reported.
This was a comprehensive, announced inspection. The inspector reviewed care and medicines records, staff files, policies and management records. They spoke with people living at the home, staff, the registered manager and a director, and observed care.
The home supported two people with learning disabilities and autistic spectrum disorder. Inspectors found that people were safe, medicines were managed properly, staff were trained, and the building was checked. Staff treated people with kindness, respected their privacy and supported their independence.
Care was tailored to people's needs and interests. People and relatives were involved in care planning and reviews. The home had systems for handling complaints and checking the quality of care. All five areas were rated Good, and the home remained Good compared with the previous inspection in February 2015.
Safe medicines management
Staff were trained to give medicines and their competence was checked regularly. The medicines records inspected were complete and stock levels were correct.
“Medicine administration records (MAR's) that we look at were completed correctly with no gaps and correct stocks.” from the report
Kind and respectful staff
Inspectors saw staff communicating gently and positively. People’s privacy, dignity and independence were supported.
“Staff were kind, caring and protected people's dignity.” from the report
Personalised support
Support plans covered individual needs, preferences and activities. People were helped to follow their interests and take part in community and social activities.
“Each person had support plans that were tailored to meeting their individual needs.” from the report
Good staff preparation
Staff received required training and regular supervision. Training included areas linked to the needs of people living at the home.
“Specific training had also been completed when required, for example, autism training.” from the report
Regular quality checks
The registered manager and directors carried out checks on areas such as medicines, care planning, health and safety and staff records.
“The registered manager carried out a number of quality assurance checks, in areas including medication, care planning, health and safety and staff files, to monitor and improve the standards of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How are my relative's individual risks assessed and reviewed, particularly for activities at home and in the community?
- 02How will you support my relative's communication needs and personal choices?
- 03What autism and other specialist training have current staff completed?
- 04How will my relative be supported to continue their interests, hobbies and family relationships?
- 05How can my relative or our family raise a complaint, and how will it be followed up?
This was a comprehensive inspection covering all five CQC questions, although the report contains two different dates for the inspection visit. This explanation was written from the published report of 19 April 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Bennethorpe House
3 rated inspections over 4 years: the service has held its Good rating throughout.
- December 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2013
Report published without a new overall rating.
- August 2012
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- March 2011
Registered with the Care Quality Commission on 15 March 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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92 live-in carers within about an hour of Doncaster
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 77 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“I can honestly say without Petros I don't believe he would have lived an extra 2 years”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.