CQC report explained · a residential care home
What the CQC found at Barnford View
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Risk assessments were reviewed, staffing levels were sufficient, and medicines were managed safely.
- Effective?
- Good
- Staff had the training, skills and supervision needed to support people. Care was based on assessments, professional advice and people's choices.
- Caring?
- Good
- People were treated with kindness, compassion, dignity and respect. They were involved in care decisions and supported to remain independent.
- Responsive?
- Good
- Care was personalised to people's needs, interests and communication needs. The home had a complaints process and care plans included people's wishes.
- Well-led?
- Good
- The home had an open and positive culture. Audits, meetings and feedback were used to monitor and improve the service.
What inspectors found, February 2019
Rated Good; inspectors found safe, kind and personalised care, with all five areas rated Good.
This was a planned inspection. One inspector visited on 21 January 2019 and carried out telephone interviews on 22 January 2019. The inspector spoke with people living at the home, staff and the registered manager. They also checked care records, medicines, staff files, training and the home's management records.
The inspectors found that people were protected from abuse and avoidable harm. Risks were assessed, medicines were given safely, staffing levels were sufficient and staff had suitable recruitment checks and training.
People were treated with kindness, dignity and respect. Staff knew people well, supported their choices and independence, and involved them in decisions about their care. The home also had systems to handle complaints, gather feedback and monitor quality.
The home was rated Good overall and Good in Safe, Effective, Caring, Responsive and Well-led. This was unchanged from the previous inspection in December 2015.
Keeping people safe
Inspectors found that risks were assessed and managed, staffing was sufficient and medicines were given as prescribed.
“People were kept safe and secure from risk of harm.” from the report
Trained staff
Staff had training, supervision and the skills needed to support people's individual needs.
“Staff had received appropriate training and had the skills they required to meet people's needs.” from the report
Kind and respectful care
People and relatives described kind care. Inspectors saw staff respecting privacy, dignity and people's choices.
“People and relatives told us staff treated them with kindness and compassion.” from the report
Personalised support
Staff knew people well and supported their hobbies, interests, daily choices and independence.
“People received personalised care that was responsive to their needs.” from the report
Good oversight
The provider used audits, feedback and meetings to monitor the quality of care and make improvements.
“Quality assurance and audit systems were in place for monitoring service provision.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess whether the home can meet my relative's complex needs?
- 02How are my relative's risk assessments reviewed and updated when their needs change?
- 03How will my relative be involved in decisions about their care, meals and daily activities?
- 04What training and supervision will the staff supporting my relative receive?
- 05How will you involve our family in reviews and respond if we raise a concern?
This was a planned inspection covering all five CQC questions, and the overall rating and each question rating remained Good. This explanation was written from the published report of 23 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Barnford View
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2015
Registered with the Care Quality Commission on 11 June 2015.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Sandwell
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,190 a week. 87 can care for a couple. 9 years' experience on average.
“God doesn't make people like her anymore!”
“Knowing Mum was in Corina's care made an enormous difference to us and we knew she was in safe hands.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.