CQC report explained · a residential care home
What the CQC found at 4-10 Lyndhurst Road
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, September 2019
Z & M Care Limited - 4-10 Lyndhurst Road was rated Good in all areas, with kind, safe and personalised care found.
This was an unannounced, comprehensive inspection on 15 August 2019. One inspector and an expert by experience spoke with people, relatives, staff and visiting professionals. They observed care and mealtimes and checked care plans, medicines, staff records and management records.
The inspectors found people were safe, treated with kindness and involved in decisions about their care. Staff supported people to stay independent, keep relationships, attend activities and access the local community. Medicines, staffing, recruitment, food and healthcare arrangements were also found to be well managed.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The previous inspection rating was also Good, published on 25 July 2016. Good means the report found the home was consistently meeting people's needs and legal requirements at the time of this inspection.
Kind and respectful care
People described staff as kind and said they were well looked after. Inspectors also saw friendly relationships and respectful interactions.
“They are all nice people who work here. We're well looked after.” from the report
Choice and independence
People chose how to spend their time and were supported to do things for themselves. Staff helped people go out and maintain important relationships.
“It's all freedom here. If you want to go out, they'll take you.” from the report
Safe medicines management
The report found that medicines were ordered, stored, given and disposed of safely. Staff training and regular checks supported this.
“Medicines were managed safely. Records showed that medicines were ordered, stored, administered and disposed of as required” from the report
Personalised activities
People were supported to follow individual hobbies and interests, including gardening, football, singing, holidays and community activities.
“People were supported to pursue their hobbies and interests.” from the report
Learning and improvement
The provider used internal and external checks to identify improvements and followed up actions. A care plan audit was being introduced to add more information about consent and capacity.
“All identified areas for improvement were clearly documented and followed up to ensure they were completed.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you assess staffing levels when a person's needs change or they need extra support for appointments and activities?
- 02How would you support my relative's specific health needs, such as dementia, diabetes, mobility or communication needs?
- 03How are care plans reviewed with the person and family, including decisions about consent, capacity and best interests?
- 04What activities and community opportunities could my relative take part in, based on their interests?
- 05How do you check medicines are given safely, and how would you respond if a medicines problem was found?
This was an unannounced, comprehensive inspection covering all five CQC questions, with the premises and care provided both looked at. This explanation was written from the published report of 11 September 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 4-10 Lyndhurst Road
2 rated inspections over 3 years: the service has held its Good rating throughout.
- September 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2014
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 7 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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46 live-in carers within about an hour of Brighton and Hove
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,280 a week. 37 can care for a couple. 10 years' experience on average.
“Lottie showed incredible patience and empathy, adapting her routine to fit in with Mum's moods. Most importantly, Lottie's cheerful manner helped Mum to get some enjoyment out of life.”
“He was infinitely patient with them and got on very well with us to the extent that we now regard him as a personal friend.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.