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CQC report explained · a residential care home

What the CQC found at York House

Not yet rated

Not yet rated: the CQC has not published a rated inspection for this home, which is usual for a new registration.

The five questions inspectors ask
Safe?
Inadequate
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Requires improvement
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Requires improvement
Are people treated with kindness and dignity?
Responsive?
Requires improvement
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the home run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for York House.

The story over the years

Every inspection of York House

2 rated inspections over 7 years: the service has slipped, from Good to Requires improvement.

  1. January 2024Requires improvementcurrent ratingdown from Good
    Safe: InadequateEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
  2. July 2016Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  3. September 2025

    Registered with the Care Quality Commission on 23 September 2025.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

Weigh the report against the rest

This home

Fees, photos and reviews from families

Guide

How to read CQC ratings and reports

Guide

What to check when you visit

Care at home

At least 100 live-in carers within about an hour of Hertfordshire

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £980 to £1,300 a week. 82 can care for a couple. 12 years' experience on average.

Everjoy K.
3 reviews
From £1,225 a week, 24 years caring
Based about 12 minutes from Hertfordshire. Can care for a couple
Sithabile Tabile M.
5 reviews
From £1,260 a week, 33 years caring
Based about 14 minutes from Hertfordshire
Enoch m.
1 review
From £1,036 a week, 5 years caring
Based about 14 minutes from Hertfordshire. Can care for a couple
Emmanuel E.
4 reviews
From £980 a week, 8 years caring
Based about 17 minutes from Hertfordshire. Can care for a couple
“She handled the new situation in front of her with such professionalism and I felt I could trust her 100%.”
Siobhan D., about Sithabile Tabile M.
“She was v competent and confident and we felt our mum was safe in her care. She supported us through a difficult time.”
Lucy D., about Loritha C.
See live-in carers near HertfordshireProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.