CQC report explained · a residential care home
What the CQC found at Yockleton Grange Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. Risks, medicines, staffing, recruitment, fire safety and infection control were all managed through suitable systems.
- Effective?
- Good
- This question was not inspected during this focused inspection. Its previous rating was used when calculating the overall rating.
- Caring?
- Good
- This question was not inspected during this focused inspection. Its previous rating was used when calculating the overall rating.
- Responsive?
- Good
- This question was not inspected during this focused inspection. Its previous rating was used when calculating the overall rating.
- Well-led?
- Good
- Inspectors found effective checks and audits, timely action on shortfalls, staff who felt supported, and an open culture where people could raise concerns.
What inspectors found, December 2023
Yockleton Grange Residential Home is rated Good; inspectors found safe care and effective management, but this was a focused inspection.
The inspection was unannounced and took place on 15 November 2023. One inspector spoke with people, staff and a visiting professional. They reviewed care plans, medicine records, staff records, training records and safety information.
The home was rated Good for Safe and Well-led. Inspectors found that people felt safe, risks were assessed, staffing was sufficient, medicines were managed properly and infection control was effective. Staff were trained to recognise abuse and understood how to report concerns.
The home had systems to check the quality and safety of care. People, relatives and staff were asked for their views, and the report says suggestions were acted on. This was a focused inspection of Safe and Well-led only, so the other question ratings were carried forward from the previous inspection.
People felt safe
People told inspectors they felt safe with staff. Staff understood how to recognise and report abuse, and concerns were acted on promptly.
“One person told us, "I feel very settled and safe here.” from the report
Enough staff
People said staff were available when needed. Inspectors saw staff respond to requests for help in good time.
“We saw staff responded to people's requests for assistance in a timely manner.” from the report
Medicines managed well
Staff who gave medicines had their skills checked. Records showed medicines received, given and returned to the pharmacy were tracked.
“There was a clear audit trail of medicines held at the home.” from the report
Good oversight
The home used audits, checks and action plans to improve care and safety. People, relatives and staff were asked for their views.
“Effective systems were in place to monitor and improve the quality and safety of the service provided.” from the report
Inspectors raised no specific concerns in this report.
- 01What were the previous ratings for Effective, Caring and Responsive, and when will these areas next be inspected?
- 02How will you assess and review my relative's individual risks, including eating, drinking, mobility or skin care if relevant?
- 03How do you check that staff remain competent to support medicines and my relative's specific needs?
- 04How are my relative's views, preferences, religion and other personal needs recorded and reviewed?
- 05What improvements have been made since the last inspection, and are any actions still outstanding?
This was a focused inspection of Safe and Well-led only; the other ratings carried over from the previous inspection published on 31 August 2018. This explanation was written from the published report of 8 December 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2022
Inspected but not rated; inspectors found generally good infection controls, but some worn equipment made cleaning harder.
This was an announced, targeted inspection on 17 February 2022. It focused on infection prevention and control, visiting arrangements and staffing pressures linked to COVID-19.
Inspectors found good practice in several areas. Visitors were checked where vaccination proof applied, staff were tested and vaccinated unless exempt, and PPE was plentiful and used properly.
The home was meeting infection control requirements in most areas, including testing, safe admissions, visiting arrangements and its infection control policy. However, some handrails and over-chair tables needed repair or replacement, which made cleaning harder.
The service was inspected but not rated. This means the report does not give an overall quality rating or a full rating for all five key questions.
PPE and staff precautions
PPE supplies were plentiful and staff were seen using PPE correctly. Staff were also regularly tested and vaccinated unless exempt.
“The provider ensured PPE supplies were plentiful and accessible throughout the buildings. We saw staff were using PPE appropriately at all times.” from the report
Visitor checks
The home checked visitors on arrival for vaccination proof where this applied. Visiting arrangements followed government guidance.
“Visitors were checked on arrival for proof of vaccination where it was applicable.” from the report
Infection control systems
Inspectors were assured that the home had arrangements for testing, safe admissions, managing outbreaks and keeping its infection control policy up to date.
“We were assured that the provider's infection prevention and control policy was up to date.” from the report
Worn furniture and handrails
needs fixingSome handrails needed varnishing and some over-chair tables needed replacing. Inspectors said these problems hampered effective cleaning and signposted the provider to further resources.
“These issues hampered effective cleaning practices. We have signposted the provider to resources to develop their approach.” from the report
- 01Have the handrails that needed varnishing now been repaired?
- 02Have the over-chair tables showing water ingress been replaced?
- 03How do you now make sure all surfaces and equipment can be cleaned effectively?
- 04What staffing pressures are you currently experiencing, and how could they affect care?
- 05How are visits managed now, including vaccination checks and infection control precautions?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19 staffing pressures; it was not a full inspection and the service was not rated. This explanation was written from the published report of 3 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Yockleton Grange Residential Home
3 rated inspections over 8 years: the service has held its Good rating throughout.
- December 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Yockleton Grange Residential Home →
- March 2022Inspected but not ratedSafe: Inspected but not rated
Read what inspectors found at Yockleton Grange Residential Home →
- January 2018Goodstayed GoodSafe: GoodWell-led: Good
- October 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 14 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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