CQC report explained · a residential care home
What the CQC found at Yews Hill / North Rise
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, October 2017
Rated Good; inspectors found individual, kind and well-managed care, with a minor medicines labelling issue.
This was an unannounced comprehensive inspection on 13 September 2017. Inspectors reviewed care plans, medicines, staff records and quality checks. They observed care and spoke with people, relatives and staff.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People received support suited to their needs and were supported to make choices about their lives.
The service remained Good since the last inspection. The Effective rating improved from Requires Improvement because inspectors found that the required actions had been completed.
Medicines records were complete and medicines were stored safely. However, some creams were not labelled when opened, so inspectors said they might have been used after their use-by date.
Individual support
Support was tailored to people's needs and risks were considered. People were involved in their care plans and reviews.
“People received support which was individual to their needs, and risks were minimised wherever possible.” from the report
Respect and dignity
Staff knew people well and treated them respectfully. They knocked before entering bedrooms and respected people's wishes not to be disturbed.
“We observed staff were respectful when talking with people and they knocked on people's bedroom doors before entering.” from the report
Staff preparation
Staff received induction, training, supervision and appraisal. New staff completed the Care Certificate.
“Staff received a full induction consisting of taught classroom based sessions and shadowing within the service before starting as part of the planned rota.” from the report
Choice and independence
People could decide how and where to spend their time. The home supported outings, holidays, shopping and contact with relatives.
“People were supported in promoting their independence and community involvement.” from the report
Creams were not always labelled
needs fixingSome creams were not labelled when opened. This created a risk that they could be used after their use-by date, so ask how this is now checked.
“Some creams were not labelled on opening, which meant these could have been used after their use by date.” from the report
- 01How do you make sure all creams are labelled with their opening date and checked before use?
- 02How often are each person's care plans and risk assessments reviewed, and how are changes shared with staff?
- 03How do you make sure staffing is sufficient when people want support inside and outside the home?
- 04What activities and community opportunities would be available for my relative?
- 05How can relatives give feedback, and what do you do when few survey responses are received?
This was an unannounced comprehensive inspection covering all five rating areas, including care, medicines, staffing, records and quality monitoring. This explanation was written from the published report of 17 October 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Yews Hill / North Rise
2 rated inspections over 2 years: the service has held its Good rating throughout.
- October 2017Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2015GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- June 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 24 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of Kirklees
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 86 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“Primrose is a very kind and compassionate healthcare professional”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.