CQC report explained · a nursing home
What the CQC found at Yew Tree Care Centre
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention and control, including PPE, testing, cleaning, social distancing, admissions and visiting arrangements. The provider also said it had measures to manage COVID-19-related staffing pressures.
- Effective?
- Good
- This question was not assessed in this targeted inspection.
- Caring?
- Good
- This question was not assessed in this targeted inspection.
- Responsive?
- Good
- This question was not assessed in this targeted inspection.
- Well-led?
- Good
- This question was not assessed in this targeted inspection.
What inspectors found, January 2022
Yew Tree Care Centre was inspected but not rated; inspectors found good infection control arrangements, with no overall quality rating given.
This was an announced, targeted inspection on 20 January 2022. It focused on infection prevention and control, visiting arrangements and staffing pressures linked to COVID-19.
Inspectors were assured that the home was using protective equipment safely, supporting testing, managing visits and admissions, and keeping its infection control policy up to date. They also found measures to reduce staff mixing and records showing when cleaning had been completed.
The service was inspected but not rated. This means the inspection did not give a Good, Requires improvement or Inadequate rating. Only the Safe question was examined, and it was also marked inspected but not rated.
Reduced staff mixing
Extra staff rooms were provided on each floor and in each area. This helped staff keep apart during breaks and reduced mixing between floors.
“Additional staff rooms had been set up on each floor and area of the care home.” from the report
Recorded cleaning
The home used cleaning records for each area. Staff recorded when cleaning had been completed, including what needed cleaning and how often.
“Staff signed and dated against each item or area to record when this had been completed.” from the report
Visitor testing
Visitors could complete a lateral flow test at a separate entrance if they had not done one before arriving.
“The service had created a dedicated area where family and visitors could conduct a Lateral Flow Test” from the report
Infection control arrangements
Inspectors were assured about the home's arrangements for PPE, testing, visiting, admissions, hygiene and preventing or managing outbreaks.
“We were assured that the provider was using PPE effectively and safely.” from the report
Manager registration pending
minorThere was no registered manager at the time of the inspection. A new manager had been appointed and was in the process of registering with CQC.
“At the time of our inspection, the location did not have a registered manager registered with CQC” from the report
- 01Has the new manager now completed registration with CQC?
- 02What measures are currently in place to manage staffing pressures linked to COVID-19?
- 03Are the separate staff rooms and arrangements to reduce mixing between floors still being used?
- 04How are cleaning records checked to make sure all required cleaning is completed?
- 05What are the current arrangements for visitor testing and visits?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; it did not assess the other four key questions or provide an overall quality rating. This explanation was written from the published report of 28 January 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2020
Rated Good; inspectors found safe, kind and personalised care, with good leadership across all five areas.
This was the first inspection since the service was registered. It was an unannounced visit on 15 January 2020. The inspection team spoke with people, visitors and staff, observed care, and checked care, medicines, recruitment and management records.
Inspectors found enough staff, safe medicines systems, well-managed risks and a clean environment. People had regular health reviews and access to healthcare professionals. Staff were trained and supported.
People were treated with kindness, dignity and respect. Care plans recorded people's choices, activities helped prevent isolation, and families knew how to raise complaints. The home was rated Good in all five areas and overall.
Safe staffing and medicines
Inspectors found enough staff to meet people's needs and systems to manage medicines safely.
“There were enough staff on duty to meet the needs of people.” from the report
Kind and respectful care
People were treated with kindness, respect and dignity. Staff also supported people to remain as independent as possible.
“Staff were kind, considerate and treated people with respect.” from the report
Personalised activities
The home supported people to follow their interests, make friends and take part in activities suited to them, including people who could not leave their rooms.
“People were regularly engaged in person-centred activities and spoke positively about the activities coordinator.” from the report
Good leadership
The manager was approachable, staff felt supported, and the provider used checks and feedback to monitor quality.
“The provider monitored the quality of the service to make sure they delivered a high standard of care.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and review my relative's individual care, risks, nutrition, oral health and pain needs?
- 02How will you support my relative's medicines safely, including any controlled drugs?
- 03What dementia-friendly support and activities would be available for my relative?
- 04How will you involve my relative and our family in care planning and decisions?
- 05Who is currently managing the home, and what is the progress of the application to become the registered manager?
This was an unannounced first inspection that examined all five CQC questions: Safe, Effective, Caring, Responsive and Well-led. This explanation was written from the published report of 4 February 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Yew Tree Care Centre
Each visit the CQC has published, newest first, back to the day the home was registered.
- January 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2020GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2019
Registered with the Care Quality Commission on 21 January 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
31 live-in carers within about an hour of Redcar and Cleveland
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,280 a week. 29 can care for a couple. 9 years' experience on average.
“I found Alison to be kind , caring helpful concencious... Alison has a heart of gold”
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.