What the CQC found at Yaxley House

The home checked applicants' backgrounds, references and suitability before they started work.

“Safe recruitment procedures ensured that staff with the appropriate experience and character supported people.” from the report

Inspectors saw staff speak calmly, give people time and protect their privacy and dignity.

“People were treated with kindness and compassion in their day-to-day care.” from the report

People could access health professionals when needed, and the home made referrals when people's needs changed.

“When people's needs changed, the service made referrals to specialist services in order to ensure people were receiving the appropriate care.” from the report

People were supported with interests, social activities and community links. The home had recruited activities staff to improve this area.

“People were supported to follow their interests and take part in social activities.” from the report

Managers carried out regular checks covering areas such as medicines, accidents, complaints and care records.

“Regular audits were completed by the manager and provider's representative to monitor service provision and to ensure the safety of people who lived in the service.” from the report

Some people and staff said there were times when more staff were needed or people felt rushed. Inspectors saw timely care during the visit, and further staff were waiting for pre-employment checks.

“Feedback from people about the number of staff was mixed with one person saying, "No there's not enough staff but I always feel safe when I am being helped,” from the report

Records did not show regular one-to-one meetings for staff to discuss their development and care quality. The manager said there was a plan to bring these up to date.

“Records did not demonstrate that staff had received regular one to one supervision where they could discuss their development and the quality of care they provided.” from the report

People could describe the care they received, but no one spoken with recalled being involved in decisions about their care. Their records did not show that they had helped write them.

“However, no one we spoke with could recall being involved in discussions or decisions about their care.” from the report

The previous registered manager had left. A new manager was in post but was still completing checks before applying to become registered.

“The service's registered manager had left the service prior to this inspection.” from the report