CQC report explained · a residential care home
What the CQC found at Yarra Respite
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found suitable safeguarding, risk assessment, staffing, medicine and infection control systems. Staff were trained to protect people from abuse and to support them safely in the community.
- Effective?
- Good
- Assessments involved people, family carers and relevant professionals. Staff had suitable training and supported people with meals, health needs, communication and independence.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff supported people to make everyday choices and encouraged independence.
- Responsive?
- Good
- Care plans described people's needs, routines and preferences. Staff supported communication, community activities, relationships and the development of daily living skills.
- Well-led?
- Good
- Inspectors found approachable leadership, a positive staff culture and systems for checking quality and learning from feedback. Staff meetings, surveys and supervision were used to develop the service.
What inspectors found, January 2020
Rated Good; inspectors found safe, kind and personalised care, but the house is not suitable for people with limited mobility.
The inspection took place on 20 and 26 November 2019. One inspector reviewed care, medicine, staffing and management records, visited the home while it was in use, met one person and spoke with staff and family carers.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people were protected from abuse, supported to take medicines safely, and cared for by trained staff.
The home supported people to make choices, build independence and take part in activities. Family carers spoke very positively about the care and said they would recommend the service.
This is a short-break home for up to two adults aged 18 to 65 with learning disabilities who attend linked day services. It is not suitable for people with limited mobility because bedrooms are upstairs.
Kind and respectful care
Family carers and inspectors described staff as caring and compassionate. Staff knew people well and adapted their approach to each person's needs.
“People received kind and compassionate care.” from the report
Choice and independence
People were supported to make choices about food, activities and routines. Staff helped them learn practical skills and become more independent.
“People's independence was promoted by staff, who supported people to learn new skills and make decisions about all aspects of their respite stay.” from the report
Good communication support
Staff used different communication methods, including picture cards, sign and communication passports. Information from speech and language therapy was included in support plans.
“A person used Makaton to communicate and their family carer commented, "A lot of the staff have done the Makaton course.” from the report
Activities and community life
People were supported to enjoy activities, meet friends and use local facilities. The service helped people develop daily living skills.
“Staff supported people to join in with activities which supported their interests and wellbeing.” from the report
Positive management
Inspectors found that leaders listened to people, families and staff. The provider used meetings, surveys and audits to monitor and improve the service.
“The provider had systems in place to monitor the quality and safety of the service people received; using feedback to continually develop and improve the service.” from the report
Limited mobility
minorThe house has bedrooms upstairs and the layout means it cannot offer respite care to people with limited mobility. This should be checked carefully against the person's needs before arranging a stay.
“The three-bedroom house is domestic in nature, and due to the layout, is not being suitable for people with limited mobility.” from the report
Radiator covers
minorThe radiators did not have cool-touch covers. Management believed people were not at risk at the time, but said this would be kept under review.
“although the radiators did not have 'cool touch' covers, they deemed people were not at risk” from the report
- 01How would you assess whether this home is suitable for my relative's mobility and ability to use the stairs?
- 02How will you support my relative's preferred communication method, such as Makaton, signs or picture cards?
- 03Which staff will support my relative, and what training and experience do they have with their specific needs?
- 04How will you support my relative to choose meals, activities and daily routines during a short stay?
- 05How are medicines transferred between the linked day service and the home, and how are they checked?
This was a planned inspection covering all five CQC questions, with the home visited while respite care was in use; the previous rating was also Good but related to the provider before its legal entity changed. This explanation was written from the published report of 10 January 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Yarra Respite
Each visit the CQC has published, newest first, back to the day the home was registered.
- January 2020Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2018
Registered with the Care Quality Commission on 22 November 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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35 live-in carers within about an hour of Essex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 25 can care for a couple. 10 years' experience on average.
“Not only was she professional, polite and efficient but she bought a lovely smile and laughter to my parents home.”
“She brought fun and stimulation into mums life.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.