CQC report explained · a residential care home
What the CQC found at Wynford House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were supported safely, with enough staff, safe medicines systems, suitable recruitment checks and plans for identified risks. The home was clean and equipment and fire safety systems were checked.
- Effective?
- Good
- Staff had relevant training and understood people's needs. People received support with food, drink and health appointments, and staff followed mental capacity and least restrictive care arrangements.
- Caring?
- Good
- Inspectors observed gentle, reassuring interactions. Staff knew people well, protected privacy and dignity, and supported people to make choices and build independence.
- Responsive?
- Good
- Care plans reflected people's needs, preferences, communication methods and interests. People were supported to take part in activities, use local services, maintain relationships and plan for end-of-life care.
- Well-led?
- Good
- People, relatives and staff spoke positively about the management. Quality checks identified issues and were used to make improvements, including improving the frequency of staff supervision.
What inspectors found, December 2018
Rated Good; inspectors found safe, kind and person-centred care, with some earlier delays in staff supervision that had improved.
This was an announced, comprehensive inspection on 9 October 2018. Two inspectors spoke with people living at the home, relatives, staff and the registered manager. They observed care and checked care records, medicines records, staff records, incident reports and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines arrangements, suitable risk assessments and robust recruitment checks. People were supported with food, health appointments, communication, independence and community activities.
Inspectors saw kind and respectful relationships. Care plans reflected people's needs, preferences and personal histories. Complaints were dealt with, and the home had systems to monitor quality and make improvements.
The rating remained Good, as it had been at the previous inspection on 16 March 2016. Inspectors said there was no evidence of serious risks or concerns.
Safe staffing and medicines
Inspectors found enough staff to meet people's needs safely. Medicines were stored and administered through effective systems, including clear guidance for medicines given when needed.
“There were enough staff on duty to provide care to people safely.” from the report
Kind and respectful care
People appeared relaxed and happy with staff. Staff communicated in ways people could understand and protected their privacy and dignity.
“Throughout the inspection we observed positive interactions between people and staff.” from the report
Personalised support
Care plans included people's histories, preferences, communication needs and interests. Staff supported people to make choices, be independent and take part in the community.
“Care plans were fully reflective of their needs, preferences and interests.” from the report
Good quality monitoring
The home used audits, incident reviews and an improvement plan to identify shortfalls and make changes. People and relatives were also encouraged to contribute to quality checks.
“Quality assurance systems were used to drive improvements.” from the report
Earlier gaps in supervision
minorThere had been some delays in staff supervision earlier in the year. Inspectors found that the frequency had recently improved, so families may want to check that this remains consistent.
“Records showed that there had been some slippage in supervisions earlier in the year but there had been a recent improvement in frequency.” from the report
- 01How often are staff supervision meetings held now, and how do you check that they stay on schedule?
- 02How will you communicate with and involve my relative if they have communication needs?
- 03How will you support my relative to maintain independence and take part in activities and the local community?
- 04How are medicines given when needed recorded and reviewed?
- 05How are relatives involved in care planning and decisions about future or end-of-life care?
This was an announced comprehensive inspection covering all five CQC questions and the care provided to people living at the home. This explanation was written from the published report of 13 December 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Wynford House
2 rated inspections over 3 years: the service has held its Good rating throughout.
- December 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2014
Registered with the Care Quality Commission on 9 December 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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19 live-in carers within about an hour of East Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,000 to £1,400 a week. 13 can care for a couple. 10 years' experience on average.
“When he point blank refused to go into hospital for a life saving blood transfusion she talked him through the situation and agreed to go in the ambulance with him and stayed until he was settled.”
“Una felt safe, secure and loved in her time with Debbie which is a gift that I am eternally grateful for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.