CQC report explained · a residential care home
What the CQC found at Wyndham Manor Care Home
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, March 2022
Inspected but not rated; inspectors found strong infection control and safe visiting arrangements during the COVID-19 pandemic.
Inspectors made an unannounced, targeted visit on 17 February 2022. They looked mainly at infection prevention and control, visiting arrangements and the effect of COVID-19 staffing pressures.
They found systems to reduce infection risks. These included visitor screening, safe visiting procedures, isolation arrangements, regular testing, vaccination support, safe use of protective equipment and cleaning schedules.
The provider also had procedures for safe admissions and could change the building layout during an outbreak. Inspectors were assured that the home was managing the infection risks they checked.
The service was inspected but not rated. This means the report does not provide an overall quality rating or a rated judgement for Safe, and it does not assess all five areas of care.
Visitor infection controls
Visitors were screened for symptoms, asked questions about their health and had their contact details recorded. The home followed guidance for safer visiting.
“The provider had established systems to prevent visitors from spreading and catching infections.” from the report
Protective equipment and testing
Staff used protective equipment safely, and the home had enough supplies. People living in the home and staff were tested regularly.
“During our visit we observed staff using Personal Protective Equipment, (PPE) safely.” from the report
Clean environment
Inspectors found the home clean and hygienic, with cleaning schedules and designated staff responsible for cleaning.
“The home was clean and hygienic. Comprehensive cleaning schedules were in place and there were designated staff who performed these duties.” from the report
Safe admissions and outbreak planning
New people were expected to have a negative COVID-19 test and to self-isolate in their bedrooms. The building could be adapted to separate people during an outbreak.
“The provider had established some safe admission procedures for staff to follow.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors currently screened and supported to visit safely?
- 02How often are people living in the home and staff tested, and what happens after a positive result?
- 03How do you manage new admissions, including testing and bedroom isolation?
- 04What is your current plan for preventing and managing an infection outbreak?
- 05How do you cover staffing if COVID-19 or other pressures reduce the available staff?
This was an unannounced targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; it was not a full inspection of all five questions. This explanation was written from the published report of 2 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2021
Wyndham Manor Care Home was inspected but not rated; inspectors found good infection prevention and control arrangements.
This was an announced, targeted inspection on 18 January 2021. It focused on infection prevention and control because the top floor had been designated for people leaving hospital with Covid-19.
Inspectors found that visiting arrangements, testing, protective clothing, cleaning and admissions were managed safely. They were assured that the home was following good infection prevention and control guidelines.
The home was inspected but not rated. This report does not give a full rating for the quality of care or the other areas normally considered in a wider inspection.
Safer visiting
Visitors could meet people in a secure area called the pod, with appointments, distancing and protective clothing.
“There was a secure area - 'the pod' where people and their visitors could safely engage in socially distanced visits.” from the report
Testing and vaccination
The home carried out regular testing for people and staff. All staff and nearly all residents had received the Covid-19 vaccination at the time of the visit.
“Whole home testing for Covid-19 for all people and staff had been carried out on a regular basis.” from the report
PPE and cleanliness
Staff had been trained to use protective clothing, and inspectors observed it being used properly. The home was clean and hygienic.
“All staff had received training on how to use personal protective equipment (PPE). We observed staff wearing PPE appropriately.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visiting arrangements and use of the pod organised now, and what happens if someone tests positive for Covid-19?
- 02Is the separate top-floor Covid-19 area still used, and does it still have a dedicated staff team?
- 03How often are people living in the home and staff tested now?
- 04How do you check that staff continue to use protective clothing correctly?
- 05What cleaning and deep-cleaning arrangements are used before and after a person with Covid-19 stays in the home?
This was a targeted inspection of infection prevention and control for the designated Covid-19 setting; the home was inspected but not rated and the report does not give ratings for the other areas. This explanation was written from the published report of 5 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Wyndham Manor Care Home
4 rated inspections over 5 years: the service has improved, from Inadequate to Good.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2021Inspected but not ratedSafe: Inspected but not rated
- October 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2015Requires improvementup from InadequateSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- May 2015
Report published without a new overall rating.
- March 2015InadequateSafe: InadequateEffective: InadequateCaring: Requires improvementResponsive: InadequateWell-led: Inadequate
- November 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- August 2011
Report published without a new overall rating.
- February 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 25 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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