CQC report explained · a residential care home
What the CQC found at Wyndham House
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, February 2021
Wyndham House was inspected but not rated; inspectors found good infection control and support for residents and their families.
This was a targeted inspection on 2 February 2021. It was carried out because of the coronavirus pandemic and looked at infection prevention and control measures. The visit was announced.
Inspectors were assured that the home managed visitors, social distancing, shielding, admissions, protective equipment, testing, hygiene and possible outbreaks safely. They also found that the infection control policy was up to date.
The report describes activities, newsletters and safe visiting arrangements to help residents stay connected and occupied. Staff said managers were available for advice, and staff worked together to support residents.
The home was inspected but not rated. This was not a full inspection of all five areas of care, so the report does not give a complete overall judgement.
Infection control
Staff were following infection prevention and control practices that helped reduce risks to residents.
“Staff were following good infection prevention and control practices which helped to minimise risks to people.” from the report
Keeping residents connected
The home provided activities and communication to help residents stay socially involved and keep families informed.
“Staff were making sure people had access to social stimulation with an activity programme that ensured people continued to celebrate special occasions.” from the report
Safer visiting
The home had visiting arrangements intended to help residents see friends and family as safely as possible.
“There were visiting policies and practices in place to make sure people saw visitors in the safest way possible for each individual.” from the report
Staff support and teamwork
Staff said managers were available for advice and guidance, and staff worked together to maintain residents' care.
“All staff said that, although times were difficult, they felt the management of the home were always available for advice and guidance which helped to make them feel safe.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now for visitors?
- 02How are residents admitted safely, and what testing is carried out for new residents and staff?
- 03How would the home manage an infection outbreak, and how would families be kept informed?
- 04What activities and safe visiting options are currently available to residents?
- 05Has the home had a more recent full inspection or rating since this targeted inspection?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it was not a full inspection and the service was not rated. This explanation was written from the published report of 23 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, June 2018
Wyndham House was rated Good; inspectors found safe, kind and personalised care, with some care plans needing more detail.
This was an unannounced inspection on 2 and 3 May 2018. One inspector and an expert by experience spoke with people living at the home, visitors, staff and a healthcare professional. They observed care, meals, activities and a staff handover, and checked care plans, medicines records and other documents.
Inspectors found that people felt safe and were supported by enough trained staff. Medicines were given safely, the home was clean, and staff worked with health professionals. People were treated with kindness and respect, and were supported to make choices, stay independent and follow their interests.
The home offered a wide range of activities and responded to complaints. Inspectors found strong management and systems for checking quality. All five areas were rated Good, and the overall Good rating stayed the same as at the previous inspection.
Enough staff
Inspectors found enough staff to keep people safe and respond to requests quickly.
“People were supported by sufficient numbers of staff to keep them safe and meet their needs in a timely manner.” from the report
Kind relationships
Staff knew people well and showed compassion. They also supported people emotionally and respected their privacy and dignity.
“People were cared for by a very stable staff team who knew them well and always showed compassion and kindness.” from the report
Activities and interests
People could join regular activities or receive support with individual hobbies and interests.
“There was a set activity programme which included regular exercise classes, quizzes, games and craft and also more bespoke activities to cater for people's individual wishes.” from the report
Quality monitoring
The provider and home used audits and action plans to monitor care, accommodation and safety.
“The provider had systems to monitor the quality of the service and ensure on going improvements to people's care and accommodation.” from the report
Care plan detail
minorThe detail in care plans was not consistent. Inspectors found one plan that did not explain clearly enough how the person should be supported, even though staff knew the person well.
“One care plan we looked at lacked detail about how to best support the person.” from the report
Communication needs
minorThe home said it was still reviewing how to fully assess and meet everyone's communication needs in line with the relevant standard.
“The provider was currently looking at how to make sure everyone's communication needs were fully assessed and met in accordance with the standard.” from the report
- 01How do you make sure every person's care plan gives staff enough detail about how to support them?
- 02What has changed since the inspection to make sure communication needs are fully assessed and met?
- 03How many staff are usually on duty during the day and at night, and how do you respond when people need help?
- 04How are activities matched to each person's interests, abilities and wish to remain independent?
- 05How are relatives involved in care reviews and in raising concerns or suggestions?
This was an unannounced inspection of the whole service, including the premises and care provided, and it reviewed all five quality areas. This explanation was written from the published report of 1 June 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Wyndham House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- June 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 15 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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76 live-in carers within about two hours of Somerset
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,370 a week. 62 can care for a couple. 12 years' experience on average.
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Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.