CQC report explained · a residential care home
What the CQC found at WYCHDENE CARE HOME
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. Risks, medicines, infection control, staffing and recruitment were managed safely.
- Effective?
- Good
- People's needs were assessed and staff had suitable training and support. People were helped with food, health care and treatment choices.
- Caring?
- Good
- Staff treated people with kindness, compassion, dignity and respect. People were supported to remain independent and make choices about their care.
- Responsive?
- Good
- Care was planned around people's routines, preferences and communication needs. People were supported with activities, outings, relationships and end of life wishes.
- Well-led?
- Good
- The provider and managers were described as approachable and supportive. Quality checks were in place, although care records and electronic medicines stock records needed improvement.
What inspectors found, April 2023
Rated Good; inspectors found safe, kind and person-centred care, with some records still being improved.
This was an unannounced inspection on 27 and 28 March 2023. One inspector spoke with people, relatives, staff and health professionals, and reviewed care, medicines, recruitment and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines handling, good infection control and suitable support with health, food and daily activities.
People were treated with kindness and respect. They were involved in decisions, supported to stay independent and helped to follow their own routines and interests. The report says the service had improved since the new provider took over.
The report also identified that the electronic care planning system did not support sufficiently detailed, person-centred records. Electronic medicines records did not always show accurate stock balances, although paper checks were accurate and changes were being made.
Enough staff
Inspectors found there were enough staff to meet people's needs, and people said staff responded quickly when help was needed.
“There were enough staff to support people. People told us staff responded quickly when they asked for help” from the report
Kind and respectful care
Staff knew people well, respected their wishes and supported privacy, independence and personal choices.
“We observed staff treating people with kindness and compassion and respecting their wishes and preferences.” from the report
Personalised activities
People were supported to follow interests and take part in activities, household tasks, outings and community projects.
“People had joined in with a local community art project.” from the report
Learning and oversight
The provider used audits, feedback and independent checks to identify improvements and act on shortfalls.
“The provider had a robust system in place to monitor the quality of the service people received.” from the report
Care records needed improvement
needs fixingThe electronic care planning system did not support sufficiently detailed and person-centred records. The provider was changing the system.
“The provider and registered managers had identified the electronic systems in operation did not support them to maintain detailed and person centred records” from the report
Medicines stock records
needs fixingAudits found that electronic medicines records did not always show accurate stock balances. Paper records were accurate and plans were in place to stop using the electronic system.
“Medicines audits had identified electronic medicines administration records (EMAR) did not always contain accurate information about medicines stock balances.” from the report
- 01Have you now changed from electronic medicines records to paper records, and how do you check stock balances each day?
- 02Has the new care planning system been introduced, and can we see how it keeps records detailed and person-centred?
- 03How do you make sure staff receive the planned training around oral health?
- 04How often are residents and relatives involved in reviewing care plans and deciding on outings, activities and redecoration?
This was an unannounced inspection covering all five CQC questions, including the premises, care provided and infection prevention and control; it was the first inspection of the newly registered service. This explanation was written from the published report of 14 April 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of WYCHDENE CARE HOME
6 rated inspections over 7 years: the service has improved, from Requires improvement to Good.
- April 2023Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2018Requires improvementup from InadequateSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- July 2018Inadequatedown from Requires improvementSafe: InadequateEffective: InadequateCaring: Requires improvementResponsive: Requires improvementWell-led: Inadequate
- September 2017Requires improvementstayed Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Inadequate
- July 2016Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- January 2022
Registered with the Care Quality Commission on 21 January 2022.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of Kent
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 33 can care for a couple. 12 years' experience on average.
“Always on time and with a lovely smile for my mum. Theresa is kind and sensitive to my mum's needs.”
“Irene was a very kind and empathetic carer who knew just the right words to say to put a smile on my face.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.