What the CQC found at Wright Homecare Limited

There were enough staff to meet people's needs, and support was organised around their planned activities. The home did not use agency staff at the time of inspection.

“People were supported by staff who they knew well and we saw there were sufficient staff on duty to meet their needs.” from the report

The previous concerns about decisions for people who lacked capacity had been addressed. Inspectors saw capacity assessments and best-interest decisions involving people important to the person.

“On this inspection visit we found that where people lacked the capacity to make certain decisions, for example, whether to take medicines; we saw capacity assessments had been completed” from the report

Staff understood how people communicated and helped them when they became anxious. People's privacy, dignity and relationships with family and friends were respected.

“People were treated with respect and their privacy and dignity were promoted.” from the report

People chose activities, helped with meals and shopping, and were supported to develop life skills. Their support plans were personalised and people were involved in creating them.

“People were encouraged to develop and maintain their independence.” from the report

The registered managers checked care records, incidents, health and safety, and other aspects of the service. Staff said they could raise concerns and felt listened to.

“There were systems in place to monitor the quality of the service and audits were undertaken by the registered manager.” from the report

A pharmacy audit found that medicine records should include the date medicines were opened and their expiry date. The report says prompt action was taken to improve this.

“We saw the last audit identified that the date of opening and expiry date should be recorded.” from the report