CQC report explained · a residential care home
What the CQC found at Wortley Villa
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. Risk assessments, fire checks and safeguarding training were in place, although medicines records for social leave needed improvement.
- Effective?
- Good
- People's needs and goals were reviewed. Staff were trained and supported people with food, healthcare, daily choices and access to the community.
- Caring?
- Good
- Staff were kind and respectful. Inspectors saw people being involved in their care and supported to maintain privacy, dignity and independence.
- Responsive?
- Good
- Care plans reflected people's routines, preferences and interests. People took part in activities and maintained relationships, but end-of-life plans were not in place.
- Well-led?
- Good
- The home had an open culture and quality checks were carried out. Formal surveys of people, relatives and staff were no longer being used because response rates had been low.
What inspectors found, March 2019
Rated Good; inspectors found kind, consistent care, with minor gaps in medicines records and end-of-life planning.
This was a planned inspection on 5 and 6 March 2019. One inspector spoke with two people living in the home, three staff and the registered manager. They also checked care records, staff files, medicines, complaints, incidents and management records.
The home supported four adults with autistic spectrum disorder. Inspectors found a small, consistent team who knew people well. Care plans were personal and included people's goals, routines and choices. People said they felt safe, liked living there and could speak up if worried.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, suitable training, kind care, support with health and activities, and open management. They noted minor improvements were needed in medicines records for social leave, and end-of-life plans were not yet in place.
Consistent staff
People were supported by a small team of long-serving staff. Inspectors found that staff knew people and their routines well.
“People were supported by a small but consistent team of long-term staff who were kind and caring.” from the report
Personal care
Care plans included personal goals, preferred routines and individual choices. Staff adapted support to each person's needs.
“Care plans were person centred and included people's personal goals for the year.” from the report
Choice and independence
People were supported to choose activities, use public transport, cook, work and maintain family relationships.
“People took part in activities of their choice.” from the report
Open culture
People and staff were encouraged to raise concerns. Inspectors found that management was approachable and staff had access to support.
“There was an open culture where staff and people could raise concerns or issues.” from the report
Medicines when away from the home
needs fixingWhen people went on social leave, staff did not record the quantity of medicines given to another person or detailed instructions. Inspectors said there had been no impact, but the provider's policy was not followed.
“Minor improvements were needed to strengthen the process of managing medicines when people went on social leave.” from the report
End-of-life planning
minorEnd-of-life plans were not in place. Management said this was being discussed so the home could decide how to start these conversations.
“End of life plans were not in place.” from the report
Formal feedback
minorThe home no longer carried out surveys of people, relatives and staff because response rates had been low. Inspectors were told that other ways of engaging with people and families were used.
“Although the service had previously undertaken surveys of people, relatives and staff, this no longer happened.” from the report
- 01How do you now record the quantity of medicines and the instructions when a person takes medicines on social leave?
- 02What is your plan for discussing and recording each person's end-of-life wishes?
- 03How do people and relatives give feedback now that formal surveys are no longer used?
- 04How will my relative's personal routines, goals and preferred activities be recorded and reviewed?
- 05How do staff support people to maintain family relationships and access activities in the community?
This was a planned inspection covering all five CQC areas and the overall quality and safety of the care provided. This explanation was written from the published report of 20 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Wortley Villa
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- March 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2016Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2015Requires improvementSafe: GoodEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Good
- July 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 6 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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38 live-in carers within about an hour of Gloucestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,360 a week. 31 can care for a couple. 12 years' experience on average.
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.