CQC report explained · a residential care home
What the CQC found at Wordsley House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home managed infection risks, including PPE, testing, vaccination checks, cleaning, visiting and admissions. The home also told inspectors it had measures to reduce the risks from COVID-19-related staffing pressures.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, March 2022
Wordsley House was inspected but not rated; inspectors were assured about infection prevention, testing, vaccination checks and PPE.
This was an unannounced, targeted inspection on 27 January 2022. It followed information that some non-exempt staff had not been vaccinated against COVID-19.
Inspectors looked at infection prevention and control, vaccination checks, and whether staffing pressures linked to COVID-19 were affecting the home. They were assured that the home was using PPE safely, arranging testing, managing visitors and admissions safely, and keeping its infection control policy up to date.
The home had extra cleaning, regular testing and enough PPE. People and relatives were supported to keep in contact using technology, and visits were supported safely.
The inspection was not rated. This means it does not give an overall quality rating or a full rating for the five areas of care.
Infection control
The home had systems to reduce the spread of infection. Inspectors were assured that its infection prevention and control policy was up to date.
“Systems were in place to prevent people, staff and visitors from catching and spreading infections.” from the report
PPE and testing
Staff used suitable PPE and the home had ample supplies. People and staff took part in regular testing.
“People and staff participated in a regular testing programme.” from the report
Cleaning
The home carried out extra cleaning, including regular cleaning of frequently touched surfaces.
“Additional cleaning of all areas and frequent touch surfaces was being carried out regularly.” from the report
Safe contact and visiting
People and relatives were supported to stay in contact through technology. Relatives and professionals could visit safely in line with government guidance.
“People and their relatives were supported to keep in contact using a range of technology.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now?
- 02How does the home check vaccination status for staff and visiting professionals?
- 03How does the home manage staffing pressures linked to COVID-19?
- 04How are visitors supported to visit safely?
- 05Which areas of care were not covered by this inspection, and when were they last assessed?
This was a targeted inspection of infection prevention and control, vaccination checks and COVID-19-related staffing pressures; the service was inspected but not rated and the report does not provide a full assessment of all five areas. This explanation was written from the published report of 10 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2021
Inspected but not rated; inspectors found good infection-control practice, with some improvements needed for waste disposal and PPE storage.
This was an announced, targeted inspection on 26 February 2021. It looked at infection prevention and control during the coronavirus pandemic, rather than giving a full service rating.
Inspectors found good practice. Visitors were checked before entry, PPE and handwashing facilities were available, and staff had completed COVID-19 training. The home was clean, with regular cleaning of frequently touched surfaces.
Inspectors were assured about visitor safety, social distancing, admissions, testing, hygiene and outbreak arrangements. They said some further improvements were needed in waste disposal and PPE storage, and signposted the provider to guidance.
Visitor safety
Visitors were asked relevant questions and had their temperature checked before entering. PPE and handwashing facilities were available.
“All visitors had to answer a range of relevant questions and undergo a temperature check before entry.” from the report
Staff training
Staff had completed specific COVID-19 training, including how to use PPE correctly.
“Staff had completed specific COVID-19 training, including the correct use of PPE.” from the report
Clean environment
Inspectors found the home clean and hygienic. Cleaning schedules included more frequent cleaning of frequently touched surfaces.
“Daily cleaning schedules were in place to ensure more frequent cleaning was completed including frequently touched surfaces.” from the report
Family contact
Staff helped people use technology to stay in touch with family and friends.
“Staff supported people to use technology to maintain contact with families and friends.” from the report
Waste and PPE storage
minorInspectors said further improvements were needed in how waste was disposed of and how PPE was stored. The provider was signposted to resources to develop its approach.
“We found some further improvements could be made regarding waste disposal and the storage of PPE” from the report
- 01What changes have you made to waste disposal since this inspection?
- 02How is PPE stored now, and how do you check that it is stored correctly?
- 03How often are people living at the home and staff tested currently?
- 04What checks are visitors asked to complete before entering the home?
- 05How will you help my relative keep in contact with family and friends?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; the service was inspected but not rated and the other key questions were not assessed. This explanation was written from the published report of 7 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Wordsley House
3 rated inspections over 5 years: the service has held its Good rating throughout.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- April 2021Inspected but not ratedSafe: Inspected but not rated
- April 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 26 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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43 live-in carers within about an hour of Hartlepool
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £970 to £1,120 a week. 40 can care for a couple. 10 years' experience on average.
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Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.