CQC report explained · a residential care home
What the CQC found at Woolston Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from avoidable harm, with enough staff, suitable risk assessments and safe recruitment. Medicines were stored, administered and recorded safely.
- Effective?
- Good
- Staff were trained and supported, and people received help with food, healthcare and daily living skills. Some mental capacity and best-interest decisions had not been recorded for bed rails, personal care and sensor mats.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff supported people to make choices and encouraged independence.
- Responsive?
- Good
- Care was personalised to people's needs, interests and communication styles. People were supported to take part in activities, use the community and raise concerns.
- Well-led?
- Good
- Leadership was visible and staff, relatives and professionals spoke positively about management. Regular checks and feedback were used to identify improvements.
What inspectors found, February 2019
Woolston Road was rated Good; inspectors found safe, kind and person-centred care, but some decision-making records and end-of-life planning needed attention.
This was a scheduled inspection on 29 and 31 January 2019. The inspector reviewed care files, medicines records, risk assessments, staff files, complaints, training and quality checks. They also spoke with people, relatives, staff and professionals, and observed care.
All five areas were rated Good: safe, effective, caring, responsive and well-led. People said they felt safe and happy. Inspectors found enough staff, safe medicines systems, good training and support that helped people make choices, build skills and take part in community life.
There were two areas needing improvement. Mental capacity and best-interest records had not been completed for some equipment and care decisions. People's end-of-life wishes had not yet been explored. The overall Good rating was unchanged from the previous inspection, published in August 2016.
Safe staffing
Inspectors found enough staff to meet people's needs. Staffing was monitored according to people's needs, activities and appointments.
“There were enough staff on duty to meet people's needs.” from the report
Kind and respectful care
People and families described staff as caring, kind and friendly. Inspectors saw people being treated with dignity and involved in their care.
“People were supported and treated with dignity and respect; and involved as partners in their care.” from the report
Independence and community life
Staff helped people build skills, take positive risks and enjoy activities that matched their interests. This included work, shopping, public transport and social activities.
“People were supported to access the community and participate in activities which matched their hobbies and interests and were reflected in individual support plans.” from the report
Incomplete decision-making records
needs fixingMental capacity assessments and best-interest decisions were not complete for bed rails, personal care and some assistive technology. The manager had started this work during the inspection.
“Mental capacity assessments and best interest paperwork was in place for some areas such as medicines and finance.” from the report
End-of-life wishes not explored
needs fixingThe home had not discussed people's end-of-life wishes with them or their families. The manager said this would be explored.
“People's end of life wishes had not been explored by the service.” from the report
- 01Have all the missing mental capacity assessments and best-interest decisions now been completed?
- 02How are bed rails, personal care and sensor mats currently authorised and reviewed?
- 03How do you make sure staffing levels remain suitable when people's needs, activities or appointments change?
- 04How are each person's end-of-life wishes recorded, reviewed and shared with their family and professionals?
- 05How do you support people to take positive risks while keeping them safe in the community?
This was a scheduled inspection covering all five CQC questions, including accommodation and personal care; the previous overall rating was Good. This explanation was written from the published report of 26 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Woolston Road
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- February 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2016Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- June 2014
Registered with the Care Quality Commission on 3 June 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.