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CQC report explained · a residential care home

What the CQC found at Woodville

Goodpublished 2 August 2017, 9 years ago

Rated Good: inspectors found the home performing well and meeting their expectations.

The latest report, explained

What inspectors found, August 2017

Woodville was rated Good; inspectors found safe, kind and personalised care with strong management and no reported breaches.

This was an unannounced inspection on 8 June 2017. One inspector visited the home, which supported seven people with learning disabilities. The inspector spoke with people, a family member, staff, managers and health professionals. They also observed care and checked care plans, medicines, staffing and other records.

The home was rated Good overall. It was also rated Good for Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines systems, suitable risk assessments and staff who understood safeguarding. People were supported to make choices, stay independent, eat and drink well and access healthcare.

Inspectors found warm relationships between staff and people. Care plans were personal and regularly reviewed. People and families could give feedback, attend meetings and raise complaints. The provider and registered manager had systems to monitor quality and safety.

What inspectors praised

  • People felt safe

    People told inspectors they felt safe. Staff understood safeguarding and individual risks, and knew what action to take if they had concerns.

    “People experienced care in a safe environment because staff had the knowledge necessary to enable them to respond appropriately to concerns about people's safety.” from the report

  • Well-trained staff

    Staff received induction, ongoing training, supervision and, where appropriate, appraisals. Training included safeguarding, medicines, communication and specialist support.

    “People were supported by staff who had received an effective induction into their role.” from the report

  • Kind and respectful care

    Staff built positive relationships, respected privacy and dignity, and offered people choices about their daily lives.

    “Staff developed caring and positive relationships with people.” from the report

  • Personalised support

    Care plans included people's preferences, backgrounds, communication styles and needs. People were supported to take part in activities and develop life skills.

    “People received care and treatment that was personalised and met their needs.” from the report

  • Clear quality checks

    The registered manager used audits, meetings and electronic records to monitor care, medicines, safety and incidents.

    “There were systems in place to monitor the quality and safety of the service provided.” from the report
What inspectors were concerned about

Inspectors raised no specific concerns in this report.

Questions to ask them, based on this report
  1. 01How are staffing levels decided for each person's needs, and how are short-term staff absences covered?
  2. 02How are medicines, including as-required medicines, checked and reviewed now?
  3. 03How often are care plans and risk assessments reviewed, and how are families involved?
  4. 04What activities and community opportunities are available for the person I am considering placing here?
  5. 05What improvements were made to the quality assurance processes that were being enhanced at the time of the inspection?

This was an unannounced comprehensive inspection covering all five CQC questions and the overall quality of the home. This explanation was written from the published report of 2 August 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Woodville

Each visit the CQC has published, newest first, back to the day the home was registered.

  1. August 2017Goodcurrent rating
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read what inspectors found at Woodville →

  2. June 2015

    Registered with the Care Quality Commission on 30 June 2015.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

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Care at home

84 live-in carers within about two hours of Isle of Wight

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £1,010 to £1,230 a week. 68 can care for a couple. 11 years' experience on average.

Maren O.
2 reviews
From £1,047 a week, 3 years caring
Based about 14 minutes from Isle of Wight. Can care for a couple
Jaison M.
1 review
From £1,015 a week, 15 years caring
Based about 37 minutes from Isle of Wight. Can care for a couple
Vimbai P.
1 review
From £1,201 a week, 2 years caring
Based about 43 minutes from Isle of Wight. Can care for a couple
Kinga C.
1 review
From £1,295 a week, 10 years caring
Based about 67 minutes from Isle of Wight
“I cannot recommend Prisca highly enough, she is one in a million.”
Emily B., about Prisca S.
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Roderick N., about Jaison M.
See live-in carers near Isle of WightProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.