What the CQC found at Woodview House Nursing Home

Inspectors saw staff treat people kindly, protect their dignity and listen to their concerns. Staff supported people calmly when they became distressed.

“Staff treated people with kindness and respected their dignity when supporting them.” from the report

People were supported by a consistent group of permanent and agency staff. Inspectors found that staff understood people's needs and preferences.

“People were supported by a consistent group of permanent and agency staff who knew them well to ensure continuity of care.” from the report

People were offered choices about where to sit and how to spend their time. Staff supported activities linked to people's interests.

“We observed people were given choices regarding where they would like to sit, or how they wished to spend their time.” from the report

Staff had safeguarding training and understood their responsibilities. Concerns that had been raised were acted on appropriately.

“Where safeguarding concerns had been raised, appropriate action had been taken.” from the report

Medicines protocols and monitoring were not consistently safe. Some care plans, risk assessments and charts were incomplete or out of date, increasing the risk that staff would not have the information they needed.

“The introduction of an electronic recording system for medication and care records was not robust” from the report

The home had not consistently checked staff competence or provided supervision. Some staff had not completed induction or training for the electronic medicines system.

“The lack of observed practice of staff meant the provider could not be confident staff supported people safely and in line with their care needs.” from the report

Audits and management checks had not identified several problems. Accidents and incidents were dealt with individually but were not reviewed for patterns or lessons.

“Systems and processes to ensure monitoring and oversight of the quality and safety of the service were not operating effectively.” from the report

There was not enough evidence that people and relatives were routinely involved in care plans and reviews. Some successful ways of supporting people were also not recorded.

“There was a lack of evidence to demonstrate people and their loved ones were involved in their care plans and reviews of care.” from the report

Inspectors were only somewhat assured about visitor checks, PPE use and the premises' hygiene practices. An infection control audit had already identified improvements that were still being addressed.

“On the first day of the inspection, supplies of masks were not available to staff in the entrance area” from the report