CQC report explained · a residential care home
What the CQC found at Woodview
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found people were protected from avoidable harm. There were enough staff, recruitment checks were in place, medicines were given safely and risks were reviewed.
- Effective?
- Good
- People's needs and choices were assessed, and staff had relevant training and supervision. Staff worked with health professionals and supported people with food, drink and healthcare.
- Caring?
- Good
- People appeared relaxed and happy with staff, who treated them with kindness, dignity and respect. Families and people using the home were involved in decisions about care.
- Responsive?
- Good
- Care plans recorded people's preferences, communication needs and independence. The home offered a range of activities and investigated concerns properly.
- Well-led?
- Good
- The home had positive leadership, regular quality checks and a clear focus on people's needs. Inspectors said it was exceptionally well-led and found good partnership working with other professionals.
What inspectors found, December 2019
Rated Good; inspectors found safe, kind and personalised respite care with strong management.
The CQC visited on 15 October 2019. One inspector met three people, spoke with four staff members and reviewed care, staffing and management records. Feedback was also sought from relatives and professionals.
The home supported up to five adults with physical or learning disabilities for short stays, longer respite periods or emergency placements. Inspectors found enough trained staff, safe medicines practice, suitable risk assessments and a clean environment.
People were treated with kindness, dignity and respect. Their families were involved in care planning, communication needs were recorded, and people were supported to choose activities and keep as much independence as possible.
The overall rating was Good, and all five areas were rated Good. The report also described the home as exceptionally well-led. This was the first inspection after the service was registered under its current provider.
Kind and respectful care
Staff knew people well and spent time listening to them. People were treated with dignity, respect and kindness.
“People were treated with dignity, respect and kindness during interactions with staff.” from the report
Personalised support
Care plans included people's likes, dislikes, communication needs and abilities. Families were involved in discussing changes to care.
“Care plans were written in a person-centred format and included a one-page profile so essential information was seen at a glance.” from the report
Good partnership working
The home worked with health and social care professionals to understand people's needs and respond to difficult situations.
“The service works very well in partnership in my experience. Communication was reliable and timely, and effective.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess whether the home can meet my relative's needs before agreeing to a respite or emergency placement?
- 02How would staff communicate with my relative if they have limited speech or need extra time to understand information?
- 03How are risks such as falls, bathing or choking recorded and shared with staff during a stay?
- 04Which staff would support my relative, and how would you ensure any agency staff know them well?
- 05How would my relative and our family help choose activities and raise concerns during their stay?
This was a planned first inspection covering the care provided, the premises and all five CQC questions; the inspector met three people, reviewed two care records and received feedback from three relatives. This explanation was written from the published report of 4 December 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Woodview
Each visit the CQC has published, newest first, back to the day the home was registered.
- December 2019Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2018
Registered with the Care Quality Commission on 16 October 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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38 live-in carers within about an hour of Oxfordshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,300 a week. 32 can care for a couple. 12 years' experience on average.
“We can all fully relax around Nyarai and she feels like part of our family, which is no mean feat!”
“She was v competent and confident and we felt our mum was safe in her care. She supported us through a difficult time.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.