CQC report explained · a nursing home
What the CQC found at Woodview Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, individual risk assessments, safe medicines arrangements and systems for responding to abuse and incidents. Staff could not always describe PPE use in line with government guidance, but immediate action was taken.
- Effective?
- Good
- People's needs and choices were assessed and care plans were reviewed. Staff were trained and supported, people received help with food and drink, and healthcare support was arranged promptly.
- Caring?
- Good
- People and relatives gave positive feedback about the care. Inspectors saw staff treating people with kindness, respect and compassion, while supporting their choices and independence.
- Responsive?
- Good
- Care was personalised around people's preferences and needs. People were offered activities and social contact, communication support was available, and people and relatives knew how to complain.
- Well-led?
- Good
- Management was visible and approachable, and staff felt supported. Audits and an improvement plan were used to identify shortfalls and make changes.
What inspectors found, May 2021
Rated Good; inspectors found safe, kind and personalised care, with a minor concern about staff understanding PPE guidance.
This was the first inspection of the newly registered home. It was unannounced and took place on 22 April 2021. Inspectors spoke with two people, 12 relatives and nine staff, and reviewed care, medicines, recruitment and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough trained staff, safe medicines systems, personalised care, kind interactions and approachable management.
The home had recently been part of a larger care home and was undergoing improvements. Inspectors found that management, staff and partner organisations had made changes to improve care. Staff were not always able to explain PPE use in line with government guidance, but the manager took immediate action.
Enough trained staff
Inspectors found enough staff to meet people's needs. Staff had relevant training and knew people's needs well.
“There were enough staff to meet people's needs.” from the report
Safe medicines
People received medicines safely and on time. Records checked by inspectors matched the medicines sampled.
“People received their medication in a safe way and on time.” from the report
Kind and respectful care
Inspectors observed kind, compassionate interactions. People were involved in decisions and encouraged to remain independent.
“People were treated with kindness and compassion by staff when providing support.” from the report
Personalised support
Care plans included people's likes, dislikes, preferences and wishes. Activities and communication support were adapted to individuals.
“People received personalised care which was specific and tailored to each individual living at Woodview Care Home.” from the report
Visible management and improvement
The management team was described as visible and approachable. The home used audits, feedback and an improvement plan to improve care.
“There were effective quality assurance systems in place.” from the report
PPE understanding
needs fixingStaff were not always able to explain how they used PPE in line with government guidance. Inspectors did not see incorrect PPE use, and the manager took immediate remedial action.
“Staff were not always able to describe the ways in which they used PPE in line with government guidance.” from the report
- 01What action was taken after staff could not always describe PPE use in line with government guidance?
- 02How do you now check that staff understand and follow infection prevention and control guidance?
- 03How are care plans kept up to date when a person's needs, preferences or choices change?
- 04What activities are currently available for people with different interests and support needs?
- 05How are relatives asked for feedback and told about changes to the care provided?
This was an unannounced first inspection of the newly registered home covering all five CQC questions, including infection prevention and control under Safe. This explanation was written from the published report of 13 May 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Woodview Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- May 2021Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2020
Registered with the Care Quality Commission on 15 December 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Staffordshire
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Most charge £980 to £1,230 a week. 85 can care for a couple. 10 years' experience on average.
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
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