CQC report explained · a residential care home
What the CQC found at Woodview (Active Prospects)
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were assessed and reviewed, medicines were managed safely, and there were enough staff. Staff recruitment included checks to make sure people were suitable to work at the home.
- Effective?
- Good
- People had comprehensive assessments, detailed health plans and support to access health services. Staff had relevant training and worked with other professionals to meet people's needs.
- Caring?
- Good
- Staff treated people with kindness and respect. People were offered choices, and their privacy, cultural backgrounds, religious beliefs and independence were supported.
- Responsive?
- Good
- Care was highly personalised and plans explained how people communicated and made choices. People were supported with activities, friendships, community involvement and contact with relatives.
- Well-led?
- Outstanding
- The provider and home had an open and inclusive culture. People, relatives, staff and the local community were actively involved in developing the service, with strong systems for checking quality and sharing learning.
What inspectors found, January 2020
Rated Good; inspectors found highly personalised, safe care and Outstanding leadership.
Inspectors made an unannounced visit on 18 December 2019. They observed care, spoke with people, staff, relatives and professionals, and checked care files, medicines, recruitment records, training records and management records.
The home was rated Good for Safe, Effective, Caring and Responsive. People were supported by staff who understood their communication, health needs, preferences and goals. Inspectors found that people had choice, were treated with dignity and were supported to build independence and relationships.
Leadership was rated Outstanding. The provider involved people in shaping the organisation and worked closely with families, professionals and local neighbours. The overall rating remained Good, as it had been at the previous inspection published in January 2017.
Personalised support
Care plans were detailed and reflected people's abilities, communication styles, preferences and goals. Staff knew how each person wanted to be supported.
“People received highly personalised care from skilled staff who knew their individual needs and how to meet them.” from the report
Choice and independence
People were involved in decisions about their care and daily life. Staff supported them to gain skills and become more independent, using the least restrictive approach.
“People were supported to be as involved as possible in decisions about their lives.” from the report
Kind and respectful care
Inspectors saw staff offering choices and respecting people's wishes, including when someone did not want to join a group activity.
“Throughout the inspection we saw staff supported people with kindness and respect.” from the report
Community involvement
People were supported to maintain friendships, take part in activities and be involved in their local community.
“People were supported to be active in the local community.” from the report
Exceptional leadership
The provider gave people a strong voice in the organisation and built positive relationships with relatives, professionals, staff and neighbours.
“The leadership of the service was unique and distinctive.” from the report
Larger than current guidance suggests
minorThe home supports nine people, which is slightly more than current Registering the Right Support guidance suggests. Inspectors said the separate living areas and staffing helped reduce any negative effect.
“While the service was slightly larger than RRS suggests, supporting nine people, the arrangement of the home, and the way people were supported aligned with the values that underpin RRS.” from the report
- 01How would you support my relative's particular communication style and make sure staff understand what they are saying?
- 02What health conditions and medicines can the staff support, and how are medicines reviewed?
- 03How would you help my relative develop independence and work towards their personal goals?
- 04How do you make sure people can choose their activities, meals and daily routines?
- 05How do you manage the home's size and make sure people still receive individual support and have access to quieter spaces?
This was an unannounced inspection covering all five CQC questions, including both the accommodation and the care provided. This explanation was written from the published report of 14 January 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2017
Rated Good; inspectors found safe, kind and personalised care, with improvements under a newly registered manager.
Inspectors visited the home without notice on 22 November 2016. They observed care, spoke with people, staff, the manager and healthcare professionals, and reviewed care files, medicines, staffing, training and other records.
The home supported eight people with learning disabilities, physical disabilities and complex health needs. Inspectors found that risks, medicines, staffing and safeguarding were managed safely. Staff understood people's communication methods and supported their choices, food needs and healthcare.
Care was described as kind, respectful and individual. People had personalised care plans, meaningful activities and support to remain independent. The new registered manager had made improvements to people's involvement, the environment and staff leadership.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. The previous inspection in October 2014 also found the service was meeting the requirements in the areas examined.
Kind and respectful staff
Inspectors saw positive relationships between staff and people. Staff knew people well and treated them with dignity.
“Staff treated people with kindness and respect. During our inspection we saw positive and caring interactions between people and staff.” from the report
Safe management of medicines
Records showed medicines were given as prescribed. Staff training and regular checks helped identify possible errors quickly.
“Records of medicines administered confirmed people had received their medicines as they had been prescribed by their doctor.” from the report
Meaningful activities
People took part in activities at home and outside, based on their interests. These included cooking, shopping, swimming and social outings.
“People had access to activities which met their social care needs.” from the report
Improving leadership
The new registered manager had improved involvement in care, the home environment and staff supervision. Feedback and audits were used to guide further action.
“There was open and effective management at Woodview.” from the report
Inspectors raised no specific concerns in this report.
- 01What has happened with the Deprivation of Liberty Safeguards applications that were awaiting approval at the inspection?
- 02How do you currently support people with complex epilepsy, choking risks and other health needs?
- 03How are people's communication methods, preferences and care plans reviewed when their needs change?
- 04What activities are available now, and how are people involved in choosing them?
- 05What improvements made by the newly registered manager have been maintained since this inspection?
This was an unannounced inspection covering all five CQC questions and included observations, discussions, care records, medicines, staffing, training and quality monitoring. This explanation was written from the published report of 10 January 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Woodview (Active Prospects)
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2020Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Outstanding
- January 2017GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2014
Report published without a new overall rating.
- June 2014
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- October 2011
Registered with the Care Quality Commission on 27 October 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
77 live-in carers within about an hour of Surrey
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 66 can care for a couple. 11 years' experience on average.
“Without his support we wouldn't have been able to navigate bringing and keeping Dad at home.”
“Not only has she looked after him beautifully, she has also been great company for him with lively conversation, kindness and humour.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.