CQC report explained · a nursing home
What the CQC found at Woodstown House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe, and staff understood how to manage risks. Staffing, medicines, fire plans, equipment checks and infection control were found to be safe.
- Effective?
- Good
- People’s needs were assessed before admission and staff had relevant training and competency checks. People had access to healthcare professionals, and their food, drink and communication needs were supported.
- Caring?
- Good
- Inspectors saw staff treating people with kindness, dignity and respect. People and relatives said they were involved in decisions about care.
- Responsive?
- Good
- Care plans were personalised and included people’s needs, preferences, interests and communication methods. Activities were available, but relatives gave mixed feedback and the provider was recruiting activities staff.
- Well-led?
- Good
- People, relatives and staff described a positive culture and accessible management. Audits and feedback systems were in place, and the provider acted on areas needing improvement.
What inspectors found, April 2022
Rated Good; inspectors found safe, kind and personalised care, with activities still being developed.
This was the home’s first inspection since it registered. It was an unannounced, planned visit on 28 March 2022. Inspectors spoke with people, relatives, staff and healthcare professionals. They observed care and checked care plans, medicines, staff records and quality checks.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines practice, suitable risk assessments and good infection control. People were treated with kindness and respect, and their care plans reflected their needs and preferences.
The main area still developing was activities. Relatives gave mixed feedback, and one felt there could be more to do. The provider was recruiting activities staff and had already started making improvements.
Enough staff
People and relatives said there were enough staff, including at night. Inspectors saw call bells answered promptly and people attended to quickly.
“There is enough staff, at night too.” from the report
Personalised care
Care plans included individual risks, preferences, communication methods, interests and daily support needs. Staff knew people well and involved them in decisions.
“Care records were person-centred and outlined individuals' care and support needs.” from the report
Kind and respectful support
People and relatives described staff as kind and caring. Inspectors observed staff communicating clearly and supporting people with dignity and respect.
“We observed staff interacting with people in a kind and compassionate way.” from the report
Strong healthcare links
Healthcare professionals were involved in people’s care, and inspectors found that staff communicated and worked with them effectively.
“We were told by healthcare professionals that staff ensured they had received timely care and that staff liaised effectively with them.” from the report
Visible leadership
People, relatives and staff described the culture and leadership positively. Quality audits were carried out and actions were recorded.
“There was a clear structure of governance in place for staff to follow and staff knew what their responsibilities were.” from the report
Activities were still developing
minorThere was a range of group and one-to-one activities, but relatives gave mixed feedback and one thought more could be offered. The provider was recruiting activities staff and had begun addressing this.
“I think they could possibly do a little more [in relation to activities].” from the report
- 01What activities are now available, and how do you match them to each person’s interests?
- 02How many staff are usually on duty during the day and at night for the current number of residents?
- 03How would you support my relative’s specific mobility, nursing, communication and dietary needs?
- 04How are relatives involved in reviewing care plans and decisions about care?
- 05How do you check that medicines, risk assessments and care records remain accurate and up to date?
This was an unannounced first inspection covering the premises, care provided, infection prevention and control, and all five CQC questions. This explanation was written from the published report of 29 April 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Woodstown House
Each visit the CQC has published, newest first, back to the day the home was registered.
- April 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2021
Registered with the Care Quality Commission on 9 February 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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77 live-in carers within about an hour of Surrey
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 66 can care for a couple. 11 years' experience on average.
“Without his support we wouldn't have been able to navigate bringing and keeping Dad at home.”
“Not only has she looked after him beautifully, she has also been great company for him with lively conversation, kindness and humour.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.