What the CQC found at Woodstock Care Home Limited

Inspectors found that staff knew people well and treated them with kindness, compassion, dignity and respect.

“People were supported and cared for by staff who were very kind and compassionate and who knew people very well.” from the report

People and relatives said staff were available and responded quickly. Inspectors saw staff meet people's needs and spend time talking with them.

“There were enough staff to meet people's needs and to spend time with them to provide them with stimulation.” from the report

The home offered daily activities, including reminiscence, quizzes, crafts, music and visits from local groups. People could also take part in gardening and collecting eggs.

“Excellent links with the community had been formed for the benefit of people living in the home and plans were in place to develop these further.” from the report

The registered manager promoted an open culture and used audits, incident reviews, staff training and new technology to monitor and improve care.

“Systems were in place to monitor the quality of care provided to people.” from the report

People's wishes were considered and healthcare professionals were involved. Relatives described the support at the end of life as compassionate and attentive.

“People's preferences and choices had been sought and respected in relation to their end of their life wishes.” from the report

Some toiletries and prescribed creams were accessible in bedroom en-suite cabinets. This could have placed people at risk of swallowing, misusing or tampering with them.

“Not all risks to people's safety had been adequately assessed.” from the report

Two staff used unsafe techniques during a transfer. They did not check a faulty wheelchair brake and encouraged the person to hold a frame that could move.

“During this transfer we saw one side of the wheelchair move.” from the report

Two bedroom fire doors did not shut properly. The registered manager arranged for them to be repaired during the inspection.

“Two people's bedroom doors would not shut properly when released from an opening position.” from the report

Some staff files did not contain full employment histories, and two staff started before all required character references had arrived. A risk assessment was in place and they were not left unsupervised until checks were complete.

“Two of the three staff files we checked did not contain a full employment history.” from the report

The registered manager said formal checks of staff competency, including moving and handling, were not taking place. They agreed to introduce them after the inspection.

“The registered manager told us that no formal assessments of staff competency took place such as for personal care or moving and handling.” from the report