CQC report explained · a residential care home
What the CQC found at Woodside Home for Older People
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was preventing infections, using PPE safely, carrying out testing and facilitating visits in line with current guidance. They also found measures in place to manage COVID-19-related staffing pressures.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, January 2022
Inspected but not rated; inspectors found strong infection control and safe visiting arrangements during the COVID-19 pandemic.
This was a targeted inspection on 5 January 2022. Inspectors looked mainly at infection prevention and control, visiting arrangements and whether staffing pressures were affecting the home. The inspection was announced 24 hours in advance.
Inspectors found that infection control procedures were effective and followed by staff. Visitors were screened, COVID-19 testing was in place, and people were admitted safely after a negative test and a period of self-isolation. PPE supplies, cleaning and ventilation were also judged satisfactory.
The home was meeting the requirement for non-exempt staff and visiting professionals to be vaccinated against COVID-19. Inspectors also found enough staff to provide continuity of support if there was a staff shortage.
The home was inspected but not rated. This means the report does not give a Good, Requires improvement or Inadequate rating for the service.
Infection control
The home had infection prevention procedures that staff understood and followed.
“The provider had established effective infection prevention and control procedures which were understood and followed by the staff.” from the report
Staffing continuity
The provider had plans to reduce the effect of staff shortages on people's support.
“There were sufficient staff to provide continuity of support should there be a staff shortage.” from the report
Clean and calm environment
Inspectors found the home clean, hygienic and well ventilated. They described the atmosphere as cheerful and calm.
“The premises had a good level of cleanliness and was hygienic throughout.” from the report
Safe admissions
New admissions followed COVID-19 guidance, including a negative test and support to self-isolate for up to 14 days.
“People were only admitted following a negative COVID-19 test result and supported to self-isolate for up to 14 days following admission to reduce the risk of introducing infection.” from the report
Inspectors raised no specific concerns in this report.
- 01How are infection prevention and control procedures being followed now?
- 02How are visits currently arranged, and what happens if there is a COVID-19 outbreak?
- 03How many staff are usually on duty, and how would the home maintain continuity if there were staff shortages?
- 04What checks and support are provided when someone is admitted, including testing and self-isolation?
- 05When was the home last given a full inspection and ratings for the other areas of care?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; it did not provide an overall rating or assess all areas of care. This explanation was written from the published report of 29 January 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2018
Rated Good; inspectors found kind, personalised care and effective management, with a few records and medicines checks needing attention.
This was an unannounced comprehensive inspection on 26 and 27 February 2018. Inspectors observed care, spoke with people, relatives, staff and healthcare professionals, toured the home, and checked care records, medicines, recruitment, training and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines arrangements, suitable risk assessments, trained staff and good links with healthcare professionals.
People were treated kindly and with dignity. Care plans were personalised and regularly reviewed. People could take part in activities, raise complaints and receive sensitive end of life care.
The overall Good rating continued from the previous inspection in December 2015. Inspectors found no serious risks or concerns, but identified a few smaller shortfalls that the manager agreed to address.
Enough staff
Inspectors found staffing levels were consistent across the week and had increased since the previous inspection. Staff had time to meet people's needs without rushing.
“Throughout our inspection visit, we saw that staff had time to meet people's needs and to interact with them individually, without rushing.” from the report
Kind and respectful care
People were treated with kindness, dignity and respect. Staff knew people well and supported their independence and personal preferences.
“We observed the home had a friendly and welcoming atmosphere and throughout the inspection, we saw people were treated with respect and dignity.” from the report
Personalised support
Care plans included people's life histories, likes, dislikes and support needs. They were reviewed monthly and updated when needed.
“The plans were written in a person centred way, enabling staff to respond effectively to each person's individual needs and preferences.” from the report
Good healthcare links
The home worked with a range of healthcare professionals and made referrals when needed. Visiting professionals gave positive feedback about the care provided.
“The staff are very compassionate and knowledgeable of people's needs. They always make timely referrals” from the report
Active quality checks
The management team used audits, spot checks, feedback and action plans to monitor the service and make improvements.
“There was an effective governance framework in place to ensure that quality monitoring was reviewed and regulatory requirements were managed correctly.” from the report
Recruitment record gap
needs fixingInspectors found one shortfall in the recruitment records. The manager created a checklist to help ensure regulatory requirements were recorded.
“We found one shortfall in the recruitment records.” from the report
Some medicines paperwork
needs fixingWritten protocols were not in place for all medicines prescribed to be given when needed. One medicine belonging to a respite resident was also not labelled correctly.
“The registered manager agreed to ensure there were written protocols for all 'when required' medicines.” from the report
DoLS paperwork
minorThe manager had applied for safeguards authorisations, but agreed to add copies of applications to people's files and give staff clearer guidance.
“Further to this, the registered manager agreed to add copies of the applications to people's files and provide staff with appropriate guidance on how to support people in the least restrictive way.” from the report
Complaint still being resolved
minorOne formal complaint had been received in the previous year and was still being resolved at the time of the inspection.
“She was in the process of resolving the issues raised at the time of the inspection.” from the report
- 01What action was taken to complete the written protocols for all medicines prescribed to be given when needed?
- 02How do you now check that every medicine brought into the home, including respite medicines, has the correct label?
- 03Were the recruitment record shortfalls fully corrected, and how is the new checklist used?
- 04Were copies of DoLS applications added to people's files, and how are staff guided to provide the least restrictive care?
- 05What was the outcome of the formal complaint that was still being resolved during the inspection?
This was an unannounced comprehensive inspection covering all five key questions, the premises and the care provided. This explanation was written from the published report of 21 March 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Woodside Home for Older People
2 rated inspections over 2 years: the service has held its Good rating throughout.
- January 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Woodside Home for Older People →
- March 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Woodside Home for Older People →
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014Inspected but not rated
- June 2013
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- February 2011
Registered with the Care Quality Commission on 2 February 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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85 live-in carers within about an hour of Lancashire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 78 can care for a couple. 11 years' experience on average.
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