CQC report explained · a nursing home
What the CQC found at Woodside Hall Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, October 2018
Rated Good overall, with Outstanding caring; inspectors found safe, personalised care and a warm culture, with a minor laundry-room concern.
This was an unannounced inspection on 7 and 12 September 2018. Inspectors spoke with people living in the home, relatives, staff and health professionals. They also reviewed care plans, medicines, staffing, recruitment, accidents, maintenance and quality checks.
The home was rated Good overall. Safe, Effective, Responsive and Well-led were also rated Good. Caring was rated Outstanding. Inspectors found kind and respectful staff, enough staff to meet people's needs, safe medicines arrangements and care plans that were updated as people's needs changed.
People were supported with food, drink, activities, healthcare and end-of-life care. The home had systems to monitor quality and make improvements. One infection control check found that the laundry room needed improvement because of its layout and hand-washing arrangements.
Exceptionally caring staff
Inspectors found that staff were consistently compassionate, respectful and attentive. They knew people's individual preferences and made time for conversation and emotional support.
“Staff routinely went the 'extra mile' such as visiting people on their days off, visiting people in hospital to assist them with their meals” from the report
Safe staffing and medicines
Inspectors found enough staff to respond to people's needs without rushing. Medicines were stored, given and recorded safely, with staff training and competency checks.
“There were sufficient numbers of staff on duty to meet people's needs.” from the report
Good support at the end of life
People approaching the end of their lives were supported to remain comfortable and pain free. Families could stay and the home worked closely with the local hospice.
“At the end of their lives people were supported to have a comfortable, dignified and pain-free death.” from the report
Activities and independence
People could choose from group and individual activities suited to their interests. Staff also supported people to take on meaningful roles and remain as independent as possible.
“These were tailored to meet the needs of people participating and provided people with worthwhile activities.” from the report
Laundry-room arrangements
minorAn infection control check found that the laundry room was not suitably arranged and did not have a separate hand-washing basin for staff. The provider was exploring ways to address this within the building.
“an infection control audit had identified improvements were required in the home's laundry room which was not suitably arranged and did not have a separate wash basin for staff hand washing.” from the report
- 01What changes have been made to the laundry room since the inspection, including the hand-washing arrangements?
- 02How do you decide whether there are enough staff for my relative's changing nursing and personal care needs?
- 03How will my relative and our family be involved in creating and reviewing their care plan?
- 04What activities would be available for my relative's interests, abilities and preferred level of participation?
- 05How would you support my relative and our family if they needed end-of-life care?
This was an unannounced inspection covering all five CQC questions, the premises and the care provided; the report says the overall rating was unchanged from the previous inspection. This explanation was written from the published report of 24 October 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Woodside Hall Nursing Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- October 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 23 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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84 live-in carers within about two hours of Isle of Wight
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,230 a week. 68 can care for a couple. 11 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.