What the CQC found at Woodside Court

Medicines were recorded clearly, given as prescribed and checked through regular audits. Staff were trained and assessed as competent to give them.

“Medicines records were clear and accurate and our checks of medicines stocks and records showed people received their medicines as prescribed.” from the report

People had good relationships with staff and said staff listened to them. Staff supported privacy, dignity and independence.

“People were treated well. People liked the staff who supported them and developed good relationships with them.” from the report

People were involved in developing and reviewing care plans. Staff understood people's mental health needs and personal preferences.

“People had care plans which were personalised to their needs, preferences and interests.” from the report

The home had improved its audits since the last inspection. Checks covered medicines, care records, staff, training, infection control and the premises.

“Audits included checks of medicines, care records, staff records, staff training and support, infection control and the premises.” from the report

People could choose food that suited their preferences and cultural backgrounds. Alternatives were available and the menu was reviewed using people's feedback.

“People told us the menu was based on their preferences, including food of people's cultural choice, and alternatives were available.” from the report

Inspectors found that the home's systems for checking care quality were in place but did not always work as well as needed.

“The provider had systems in place to assess and monitor the quality of care provided although they were not always as effective as they needed to be.” from the report

Activities included outings, meals and crafts, but one person said they would like more activities. The home said activities were being increased after being reduced during the pandemic.

“Activities were provided by staff but one person told us they would like more on offer.” from the report

People's weights were monitored, but the provider said it would make each person's target weight clearer so staff could give the right support.

“The provider told us they would improve this by making each person's target weight clear so people received the support they needed.” from the report

Inspectors found some gaps in staff employment histories. The provider said it would investigate all gaps in future recruitment.

“We found some gaps in people's work history and the provider told us they would explore all gaps going forwards.” from the report