CQC report explained · a residential care home
What the CQC found at Woodside Care Village
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Risks were identified and managed well. Medicines were administered and monitored safely, although inspectors observed staffing levels on some households dropping during shift handovers.
- Effective?
- Good
- People's needs were assessed, staff were trained, healthcare was monitored and people were supported with food and drink. Some meals did not consistently include a choice of vegetables or drinks.
- Caring?
- Good
- Staff were friendly and respectful. People were supported to make choices, communicate in different ways and maintain their independence.
- Responsive?
- Good
- Care plans reflected people's routines, preferences and communication needs. Activities were positive for some people, but relatives gave mixed feedback about opportunities for people with dementia.
- Well-led?
- Good
- Managers used audits, feedback and a home improvement plan to monitor care. Some staff were unclear about their direct manager, and individual discussions about training and development were not always regular.
What inspectors found, November 2022
Woodside Care Village rated Good; inspectors found kind, personalised care, with some improvements needed in staffing handovers and activities.
Inspectors visited on 19 and 24 October 2022. The first visit was unannounced. They spoke with 13 people, 16 relatives and 22 staff. They observed all 12 households and checked care, medicine and management records.
The home was found to be safe, effective, caring, responsive and well-led. Inspectors found enough staff overall, good risk management, safe medicines practice and suitable infection control. People's healthcare, communication needs, choices and independence were supported.
There were some areas to improve. Staffing levels on individual households fell during shift handovers. Some staff did not have regular individual discussions about their work and development. Relatives gave mixed views about activities for people with dementia, and staff did not always offer the full choice of drinks and food expected.
Personalised support
Care plans recorded people's likes, dislikes, routines and communication needs. Staff used these plans to provide individual support.
“Care plans contained information that supported staff to be responsive to people's individual likes, dislikes and personal routines.” from the report
Kind and respectful care
People were comfortable with staff, who respected their dignity, personalities and preferences.
“Staff were friendly, and people were seen to be comfortable in the presence of the staff who were supporting them.” from the report
Communication support
People used different ways to communicate, including British Sign Language, Makaton, pictures and communication passports. Deaf staff and interpreters supported communication.
“People with complex communication needs had 'communication passports' which contained information about their preferred method of communication” from the report
Good safety systems
Risks were assessed and managed. The home used checks, monitoring equipment and reviews of accidents and incidents to help keep people safe.
“Risks had been identified, assessed and managed well.” from the report
Healthcare support
People's health was monitored and they were referred to healthcare professionals when needed. Weekly meetings helped review medical needs.
“Weekly multi-disciplinary team meetings were held with the GP, nurse and pharmacist to ensure people's medical needs continued to be effectively met.” from the report
Staffing during handovers
needs fixingInspectors saw that staffing on individual households dropped during shift changes. Staff said they could sometimes struggle to respond immediately, although people remained safe.
“People and relatives generally felt there were enough staff to meet people's needs, but their feedback and our observations indicated staff numbers on individual households dropped during the handover between shifts.” from the report
Activities for people with dementia
needs fixingRelatives gave mixed feedback about whether there were enough activities to keep people with dementia occupied. The manager said this was being addressed.
“However, we received mixed feedback from the relatives of those people with dementia as to whether there were enough opportunities to engage them and keep them occupied.” from the report
Staff supervision
minorSome staff said they did not have regular individual opportunities to discuss workload, training and development. The provider recognised this as an area for improvement.
“However, other staff told us they were not offered the same opportunities.” from the report
- 01How do you make sure each household has enough staff during shift handovers?
- 02What activities are available for people with dementia, and how do you check that they are meaningful for each person?
- 03How will you make sure people are offered choices of food and drinks at every meal?
- 04How often will staff have individual meetings about their workload, training and development?
- 05How will you support my relative's particular communication needs, including any use of British Sign Language, pictures or a communication passport?
This was a full inspection covering all five key questions, including infection prevention and control; inspectors visited on 19 and 24 October 2022 and reviewed the premises and care provided. This explanation was written from the published report of 11 November 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2022
Woodside Care Village was inspected but not rated; inspectors found good infection control and visiting arrangements.
This was a targeted inspection on 16 February 2022. It looked at infection prevention and control, visiting arrangements and whether COVID-19 staffing pressures affected care.
Inspectors were assured that the home used personal protective equipment safely, supported testing, managed visitors and admissions safely, and had suitable cleaning and infection control arrangements. They also found measures to reduce the effects of COVID-19-related staff pressures.
The home was inspected but not rated. This means the inspection did not give a new overall rating or a new rating for Safe. It only examined parts of Safe linked to staffing and infection control.
Visiting arrangements
The home used risk-based visiting arrangements and gave visitors information and screening before entry. This was intended to support people's emotional wellbeing while reducing infection risks.
“The provider had followed a risk-based approach to visiting to ensure people received the support they needed to maintain their emotional health and well-being.” from the report
Infection control
Inspectors were assured that the home used PPE safely, supported testing and managed infection outbreaks.
“We were assured that the provider was using PPE effectively and safely.” from the report
Clean environment
The home was clean and uncluttered, with cleaning schedules for all areas.
“The home was clean and uncluttered and cleaning staff had schedules they were required to complete to ensure all areas of the home were regularly cleaned.” from the report
Health monitoring
Staff regularly checked people's health for early signs of infection and could escalate concerns to health professionals.
“Staff regularly reviewed people's health to identify any early signs of infection.” from the report
Inspectors raised no specific concerns in this report.
- 01What is the home's current overall CQC rating, given that this inspection was not rated?
- 02How are staffing levels and COVID-19-related staffing pressures being managed now?
- 03What infection prevention and control procedures are currently used for visitors, new admissions and outbreaks?
- 04How does the home currently support residents' emotional and social needs when visiting arrangements are restricted?
- 05When were the home's infection prevention and control policy and cleaning schedules last reviewed?
This was a targeted inspection of infection prevention and control, visiting arrangements and staffing pressures; it did not assess the other key questions or give a new overall rating. This explanation was written from the published report of 1 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Woodside Care Village
3 rated inspections over 7 years: the service has improved, from Requires improvement to Good.
- November 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2022Inspected but not ratedSafe: Inspected but not rated
- March 2016Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- January 2014
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- August 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 27 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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