CQC report explained · a residential care home
What the CQC found at Woodrowe House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. There were enough staff, risks were assessed, medicines were generally given safely, and infection control arrangements were in place. Inspectors did note water temperatures above the recommended safe level in three basins and a medicines room temperature of up to 26 degrees Celsius on some days.
- Effective?
- Good
- Staff had the skills and competence to meet people's needs, including for injections and specialist nutrition. However, the mandatory training programme did not include some areas, and the provider was asked to review it.
- Caring?
- Good
- People, relatives and professionals described care as kind and compassionate. Staff respected privacy, dignity, culture and beliefs, and supported people to make choices and develop independence.
- Responsive?
- Good
- Care plans were personalised and reviewed when people's needs changed. People were supported with communication, activities, relationships, complaints and access to the community.
- Well-led?
- Requires improvement
- Managers were described as caring, available and person-centred. However, quality assurance systems were not always reliable, some audits were not recorded, and training records did not provide full oversight.
What inspectors found, July 2022
Rated Good overall; inspectors found kind, safe and personalised care, but the home's quality checks and staff training records needed improvement.
This was the first inspection since the home registered. One inspector visited on 14 and 15 June 2022. The inspection was unannounced on the first day and announced on the second. Inspectors spoke with people, relatives, staff and professionals, observed care and checked care, medicines, recruitment and management records.
Inspectors rated Safe, Effective, Caring and Responsive as Good. People were supported by enough staff who knew their needs. Medicines were given as prescribed, people received kind and respectful care, and care plans reflected their choices, interests and communication needs. The home also provided rehabilitation support from occupational therapists and physiotherapists.
Well-led was rated Requires Improvement. The home's quality checks did not always identify problems or leave a clear record that checks had been completed. Some mandatory training areas were missing from the training programme. The provider made changes after the inspection, but these needed to become established and continue.
Kind and respectful care
People and relatives consistently described the care as kind and compassionate. Staff respected people's privacy, dignity, beliefs and personal choices.
“People and relatives told us the care received was kind, caring and compassionate.” from the report
Rehabilitation support
The home employed occupational therapists and physiotherapists to help people regain skills and become more independent.
“The service employed occupational therapists and physiotherapists to support people to regain their skills and to promote independence.” from the report
Personalised care
Care plans included people's needs, preferences, hobbies and communication methods. People were involved in deciding how their care was provided.
“People were in control of how they lived their life.” from the report
Good response to concerns
Complaints were investigated and used to improve the service. For example, the home changed its laundry arrangements after clothing was misplaced.
“The service used learning from complaints and concerns as an opportunity for improvement.” from the report
Quality checks
needs fixingThe home's systems did not always identify problems or show that checks had been completed. Audits were not recorded for some medicines and infection control checks.
“The provider's quality assurance systems and processes were not always reliable or effective.” from the report
Mandatory training
needs fixingThe training programme did not include some subjects, including health and safety, mental capacity and pressure area care. The provider was asked to review the programme, and changes were made after the inspection.
“The services mandatory training programme did not include some areas such as health and safety, mental capacity act and DoLS, equality diversity and human rights, pressure area care and epilepsy.” from the report
Water temperatures
seriousWater in three people's en suite basins was up to six degrees above the recommended safe level. The manager acted immediately and introduced new checking arrangements.
“We identified the water temperature in three basins in people's en suites to be over the recommended safe level by up to 6 degrees.” from the report
Medicines room temperature
needs fixingThe medicines room had reached 26 degrees Celsius on some warm days, above the temperature recommended for most medicines. The home said it would monitor this and seek advice from the pharmacy.
“We noted the temperature in the medicines room had been up to 26 degrees Celsius on some days when the weather had been warm.” from the report
- 01What changes have been made to the mandatory training programme, and how do you check that staff have completed the required training?
- 02How are water temperatures checked now, and what happens if a temperature is above the safe level?
- 03How do you monitor and record the medicines room temperature, especially during warm weather?
- 04Which audits are now completed for medicines, infection control and maintenance, and can families see evidence that actions are followed up?
- 05How will you show that the new quality assurance systems have become established and are being sustained?
This was the first planned inspection of the newly registered home and covered all five key questions, including infection prevention and control under Safe. This explanation was written from the published report of 20 July 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Woodrowe House
Each visit the CQC has published, newest first, back to the day the home was registered.
- July 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- July 2019
Registered with the Care Quality Commission on 4 July 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Most charge £980 to £1,260 a week. 82 can care for a couple. 12 years' experience on average.
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