CQC report explained · a residential care home
What the CQC found at Woodrow House
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Risks, medicines, staffing, infection control and emergency arrangements were managed effectively.
- Effective?
- Outstanding
- People achieved better outcomes than inspectors would usually expect. Staff supported choice and independence, worked well with health professionals and used detailed approaches for communication, health and complex needs.
- Caring?
- Good
- People were treated with kindness, dignity and respect. They and their families were involved in care planning and decision making.
- Responsive?
- Good
- Care was personalised and adapted to people's communication needs, preferences and routines. People were supported with activities, relationships, community involvement and future wishes.
- Well-led?
- Outstanding
- Inspectors found exceptional leadership, an open culture and strong systems for checking and improving quality. Staff felt supported and were encouraged to develop.
What inspectors found, March 2020
Woodrow House is rated Outstanding; inspectors found safe, kind, highly personalised care and exceptional leadership.
This was the home’s first inspection since it registered. One inspector visited on 9 January 2020, after giving 24 hours’ notice. They spoke with all seven people living there, staff, health professionals and a relative. They also reviewed care records, medicines records, training information and quality checks.
The home was rated Good for Safe, Caring and Responsive. People felt safe, medicines were managed properly, and staff were kind and respectful. Care was tailored to people’s communication needs, choices, routines and goals. People were supported to take part in activities, use the community and build independence.
The home was rated Outstanding for Effective and Well-led. Inspectors found highly skilled staff, strong support from health professionals, carefully planned moves into the home and excellent management. This was the first inspection, so there was no previous rating to compare with.
Personalised communication
People were given information in formats they could understand. Staff used individual communication tools and worked to remove barriers.
“People received highly detailed and individualised communication plans to support their decision making.” from the report
Support for independence
People were helped to make choices, manage parts of their daily lives and take part in community activities. This included support with work, cooking, laundry and health needs.
“People took part in a wide range of social activities and were encouraged to complete many independent living activities.” from the report
Skilled staff
Staff had a strong understanding of learning disabilities, autism and complex behaviour. Training and detailed care plans helped them respond to individual needs.
“People benefitted from highly skilled staff who had an in-depth understanding of learning disability/autism and managing behaviours.” from the report
Strong leadership
Inspectors found an open and inclusive culture. Managers supported staff closely and used audits, meetings and action plans to improve the service.
“There was a strong quality assurance framework in place providing robust reassurance to the provider that the quality of the service was constantly being monitored and improved.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and support my relative’s communication needs, and what easy-read or visual information would you provide?
- 02How would my relative be supported to take part in activities, use the community and develop independence?
- 03What health professionals are available to support people, and how would they work with my relative’s existing healthcare team?
- 04How would you plan my relative’s move into the home and make sure it happens at a pace that suits them?
- 05How are medicines, risks and staffing levels checked for each person?
This was the first comprehensive inspection of the newly registered home and covered all five CQC questions. This explanation was written from the published report of 6 March 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Woodrow House
Each visit the CQC has published, newest first, back to the day the home was registered.
- March 2020Outstandingcurrent ratingSafe: GoodEffective: OutstandingCaring: GoodResponsive: GoodWell-led: Outstanding
- January 2019
Registered with the Care Quality Commission on 10 January 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Stockport
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 88 can care for a couple. 10 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
“She is an exemplary carer, she is knowledgable empathetic and very respectful in the home.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.