CQC report explained · a nursing home
What the CQC found at Woodpeckers
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- People felt safe. Inspectors found suitable safeguarding, recruitment and risk management arrangements, enough staff and safe medicines systems.
- Effective?
- Outstanding
- Staff had the skills and training needed to support people. Food and drink were well managed, people had access to health professionals and staff sought consent appropriately.
- Caring?
- Good
- People and relatives described kind and compassionate care. Staff respected privacy and dignity and involved people and families in care planning.
- Responsive?
- Outstanding
- Care was personalised and responded to changing needs. People could choose activities and were involved in community events, school links and decisions about the home.
- Well-led?
- Outstanding
- Inspectors found open leadership, supportive management and strong systems for checking quality and safety. People, families and staff spoke very positively about how the home was run.
What inspectors found, January 2018
Rated Outstanding; inspectors found highly personalised care, strong activities and leadership, with safety and caring rated Good.
This was an unannounced, comprehensive inspection on 22 and 27 November 2017. Inspectors spoke with people living in the home, relatives, staff and health professionals. They also checked care plans, medicines, recruitment records and management records.
People were described as safe and well cared for. Staff knew people’s needs and preferences, treated them respectfully and supported them to make choices. There were enough staff, medicines were managed safely and risks were assessed.
The home was rated Outstanding overall. Effective, Responsive and Well-led were rated Outstanding. Safe and Caring were rated Good. The home had improved from Good in all five areas at the previous inspection in October 2015.
Personalised care
Staff knew people as individuals and adapted support to their needs, preferences and life histories.
“People received excellent care that was based around their individual needs and that ensured care was personalised and responsive.” from the report
Activities and community
People could choose from varied activities and took part in links with a local school, college and wider community.
“The home developed and promoted community involvement within the home.” from the report
Food and nutrition
People had several meal choices, alternatives and support tailored to their nutritional needs. The home introduced creative options for people at risk of poor nutrition.
“Staff made mealtimes a positive and sociable experience for people and understood the importance of people's meal time experience.” from the report
Staff skills and support
Staff received ongoing training, supervision and specialist support, including access to an Admiral Nurse for dementia-related advice.
“Staff had the specialist knowledge and skills required to meet people's needs.” from the report
Choice and involvement
People were involved in care planning, choosing activities and even interviewing potential new staff.
“People were involved in the staff recruitment process.” from the report
Respect and dignity
Inspectors saw care being provided discreetly and found that people’s privacy, dignity and consent were respected.
“People were treated with dignity and respect. People's privacy was respected at all times.” from the report
Inspectors raised no specific concerns in this report.
- 01How many staff are on duty now, and how do you cover sickness and absence while keeping familiar staff available?
- 02What dementia support is available now, and what would happen if a person's needs became too advanced for this home?
- 03How are people and families involved in reviewing care plans and risk assessments?
- 04How do residents choose activities, and how often are trips, community links and one-to-one activities provided?
- 05How are people's food preferences, nutritional risks and changing weight monitored?
This was an unannounced comprehensive inspection covering the premises and care, with all five CQC questions assessed. This explanation was written from the published report of 30 January 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk. The report was longer than we could read in one go; the later sections may not be reflected.
Every inspection of Woodpeckers
2 rated inspections over 2 years: the service has improved, from Good to Outstanding.
- January 2018Outstandingcurrent ratingup from GoodSafe: GoodEffective: OutstandingCaring: GoodResponsive: OutstandingWell-led: Outstanding
- October 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 23 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.