What the CQC found at Woodleigh Manor Residential Care Home

People were treated with dignity and privacy. Staff were patient, compassionate and took time to communicate in ways that suited each person.

“People were consistently treated with dignity and respect and their privacy was respected.” from the report

Staff understood people's histories, preferences and goals. They helped people develop skills, regain independence and achieve things that mattered to them.

“People's care was based around their individual goals and their specific personal needs and aspirations.” from the report

Staff were trained to give medicines safely. Records, storage and regular audits were checked and found to be appropriate.

“Medicines were managed safely. Staff had received relevant training and regular medicine audits were taking place.” from the report

Staff described a positive workplace and received regular supervision, appraisals and training. The manager was seen as visible and supportive.

“Staff were well supported and motivated by the registered manager.” from the report

Some bedroom doors were locked while people were inside. At first, the home did not have the required risk assessments or recorded best-interest decisions for this practice, although it acted promptly during the inspection.

“We saw there were no individual risk assessments in place to provide information for staff to adequately understand or mitigate the risks posed to people by having their bedroom door locked.” from the report

The home's regular quality checks had not identified the locked-door issue or the missing related assessments. The manager and provider took immediate action once inspectors raised it.

“none of the audits we reviewed had highlighted the concerns we found with people's doors being locked” from the report