What the CQC found at Woodleigh House

The home designed support around people's views and encouraged them to develop everyday skills and take part in the community.

“The service put people's views at the forefront of the service and designed the service around their needs.” from the report

People and relatives described staff as kind and respectful. Inspectors saw a person-centred culture that protected privacy, equality and relationships.

“There was a person-centred culture at all levels and staff understood that people were at the heart of the service.” from the report

Care plans covered people's physical, mental, emotional and social needs. People and families were involved in planning, goals and reviews.

“People's care records demonstrated that the home had ensured that people's care plans fully reflected their physical, mental, emotional and social needs.” from the report

People were supported to keep local connections, use community facilities and pursue activities and interests that mattered to them.

“There was a strong emphasis on encouraging and supporting people to maintain local community links and to have an active social life in their community.” from the report

Staff had access to training, supervision and competence checks. Inspectors found staff had the skills and confidence needed for their work.

“There were a variety of learning and development pathways in the service.” from the report

Staff had not always recorded the use of thickening powders, and there were no written protocols explaining how to give some 'when required' medicines. The manager took immediate action after the inspection.

“However, we noted that staff had not always recorded when they had used thickening powders for one person.” from the report

The home had not recorded how it assessed people's mental capacity before some DoLS applications or best interest decisions. The manager said assessments would be completed.

“the home had not recorded how they had assessed people's mental capacity before applying for DoLS or before considering best interest decisions.” from the report

Records did not show people's end of life preferences and choices. The manager said this would be considered and staff would be supported to discuss it with people.

“Records we reviewed did not demonstrate that the provider and the staff had taken into consideration people's preferences and choices for their end of life care.” from the report

Some parts of the building needed repair. Work was under way, but inspectors said improvements to the environment were still needed.

“Some parts of the home needed repair. We noted that work was underway.” from the report

The provider had carried out only one formal quality assurance inspection. Inspectors said more formal oversight was required.

“The provider had undertaken a quality assurance inspection, however we only found one had been undertaken.” from the report

Some records were adapted, including easy read information, but inspectors expected the provider to establish a policy covering the Accessible Information Standard.

“We would expect the provider to establish a policy on the Accessible Information Standard to ensure consistence in their practices.” from the report