CQC report explained · a residential care home
What the CQC found at Woodlands
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found suitable recruitment checks, enough staff on the inspection day, safe medicines systems and appropriate safeguarding and environmental checks.
- Effective?
- Good
- Care plans included people's preferences, risks and rehabilitation goals. Staff had relevant training and worked within the principles of the Mental Capacity Act.
- Caring?
- Good
- People and relatives described staff as kind and supportive. Inspectors saw positive interactions and dignified assistance during lunch.
- Responsive?
- Good
- Care was tailored to people's preferences, needs and goals. People had access to community activities, but some said they wanted more one-to-one time and outings.
- Well-led?
- Good
- The home used audits, meetings and feedback to monitor quality and make changes. People and relatives gave positive feedback about management.
What inspectors found, February 2019
Woodlands was rated Good overall; inspectors found safe, kind and well-managed care, but some people wanted more one-to-one outings.
This was an unannounced inspection on 21 January 2019. Inspectors spoke with people living at the home, relatives, staff and a visiting professional. They observed care and checked care records, staff recruitment files, medicines records and management documents.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found suitable staff checks, safe medicines management, detailed care plans, trained staff and respectful support.
People were involved in their care and were supported to build confidence, independence and life skills. The home offered community activities and rehabilitation goals, although some people said they wanted more opportunities to go out.
The home was also rated Good at the previous inspection in June 2016. Inspectors found that this rating remained supported and found no serious risks or concerns.
Safe medicines
Medicines were stored securely, records had no gaps and staff had been trained and assessed as competent. People who wanted to self-medicate were supported to do so safely.
“Medication administration recording charts (MARs) were completed without any gaps.” from the report
Rehabilitation and independence
People had individual goals and action plans. The home supported people to build confidence, develop life skills and move towards more independent living.
“The majority of people who used the service were successful in their rehabilitation and went on to live a more independent life in the community.” from the report
Kind and dignified care
People and relatives spoke positively about staff. Inspectors saw relaxed, respectful interactions and patient support at mealtimes.
“We observed positive interactions between staff and people using the service.” from the report
People's views used
People and relatives could give feedback, and the home made changes in response. People were also encouraged to take part in meetings about how the home was run.
“For example, as a result of a resident meeting, the tea time menu had been changed to provide more choice of meals.” from the report
Some areas looked worn
minorInspectors said some parts of the home appeared tired and worn. The manager said there were plans to redecorate some areas.
“We did note that some areas of the home appeared tired and worn” from the report
More outings requested
needs fixingSome people said they did not always get enough one-to-one time or opportunities to go out. This was fed back to the manager.
“I think I don't get enough 'one to one' time as I haven't always got the opportunity to go out” from the report
- 01How will you make sure my relative gets enough one-to-one time and opportunities to go out?
- 02What redecorating or repair work is planned for the areas inspectors described as tired and worn?
- 03How will you assess and review my relative's rehabilitation goals and progress towards greater independence?
- 04How would you support my relative if they wanted to self-medicate?
- 05How are people and relatives involved in reviewing care plans and making decisions about daily life?
This was an unannounced inspection of all five CQC questions, and the ratings remained Good from the previous inspection in June 2016. This explanation was written from the published report of 14 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Woodlands
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- April 2011
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 17 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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38 live-in carers within about an hour of Sefton
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,270 a week. 34 can care for a couple. 11 years' experience on average.
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
“It was clear that she genuinely cared and her warm approach really helped put our minds at ease.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.