CQC report explained · a nursing home
What the CQC found at Woodlands Ridge Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2018
Woodlands Ridge Nursing Home was rated Good; inspectors found safe, kind and responsive care, with some improvements still needed.
This was an unannounced inspection on 10 and 12 January 2018. Inspectors spoke with people living in the home, relatives, staff and healthcare professionals. They observed care and reviewed care plans, medicines records, staff files, complaints and quality checks.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines practice, suitable training, kind care, personalised care plans, activities and systems for handling complaints and checking quality.
The home had previously breached Regulation 9 because care did not always meet people's needs and wishes. Inspectors found the required improvements had been completed. They also raised some issues, including people not being asked whether they wanted to hear religious readings and the provider still working towards meeting the Accessible Information Standard.
Enough staff
Inspectors found sufficient staff to meet people's needs safely. Staff were observed using hoists and stands competently.
“There were sufficient numbers of staff deployed to meet people's needs and keep them safe.” from the report
Kind and respectful care
Staff asked permission before helping people, explained what they were doing and responded promptly. Inspectors saw warmth and respect in their interactions.
“There was a calm and inclusive atmosphere in the home.” from the report
Personalised care planning
Care plans included people's histories, preferences and care needs. People and relatives were involved in planning and reviewing care.
“People's care plans were legible, person centred and securely stored.” from the report
Safe medicines practice
Staff were trained and checked for competency. Inspectors found medicines were given as prescribed, recorded correctly and stored securely.
“People received their medicines from staff who were trained to do so and who had regular competency checks.” from the report
Choice about religious readings
needs fixingPeople were not asked whether they wanted to listen to a reading, and staff were not present to support them or help them leave independently. Managers said they would discuss readings in advance and ensure staff were present.
“People were not asked if they wished to listen to the readings and we were concerned that the content of the scriptures might not be to each person's taste?” from the report
Accessible information still developing
needs fixingThe provider was still working towards meeting the Accessible Information Standard. Staff used pictures, objects and other communication methods, but formal information was due to be reviewed.
“The provider was working towards meeting the requirements of The Accessible Information Standard.” from the report
Meetings not always regular
minorStaff could raise issues and ideas, but department meetings were not always held regularly.
“Although these were not always held regularly, staff told us they were able to raise their own issues and ideas at meetings and felt listened to.” from the report
- 01How do you make sure people are asked whether they want to join activities or listen to religious readings?
- 02What changes have been made to ensure staff are present during readings or other group activities?
- 03What progress has been made towards meeting the Accessible Information Standard, including large-print information?
- 04How regularly are meetings held for care, kitchen and night staff, and how are their concerns followed up?
- 05What parts of the planned refurbishment and redecoration have been completed?
This was an unannounced inspection covering the overall service and all five CQC questions, including checks on improvements required after the previous inspection. This explanation was written from the published report of 27 February 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2016
Rated Good overall, but Responsive Requires Improvement because care was not always tailored to people's needs and preferences.
Inspectors visited unannounced on 15 and 19 September 2016. They spoke with people living in the home, relatives, staff and managers. They observed care and checked care records, staff files, medicines, safety records and quality checks.
The home was rated Good for Safe, Effective, Caring and Well-led. Inspectors found enough staff, safe medicines arrangements, suitable training, good support from health professionals and a kind approach. People were involved in activities and relatives felt able to raise concerns.
Responsive was rated Requires Improvement. Some care practices were routine rather than based on each person's needs or choices. Examples included unnecessary night checks, giving people the same type of beaker without asking their preference, and initially delaying one person's request for help to use the toilet.
The home breached Regulation 9 on person-centred care. Managers acted on several issues during the inspection and were asked to send CQC an action report. The overall Good rating does not remove the need to check how consistently the home now respects individual choices.
Safe staffing and recruitment
Inspectors found sufficient staff to meet people's needs and saw that recruitment checks had been completed. Staff knew how to report suspected abuse.
“There were sufficient staff deployed to care for people safely.” from the report
Health and nutrition support
Staff understood people's health needs and followed advice from health professionals. People received support with eating, drinking and special diets when required.
“Liaison with health care professionals was good which helped to ensure people's healthcare and nutritional needs were met in a timely way.” from the report
Kind and respectful care
People and relatives described staff as kind, patient and understanding. Inspectors observed staff reassuring people and supporting their interests.
“There was a culture of kindness in the home and people were encouraged to express their needs and wishes.” from the report
Open management
People, relatives and staff felt listened to. Managers responded to issues raised during the inspection and used audits and feedback to improve the service.
“The home had an inclusive and open culture.” from the report
Care was sometimes too routine
seriousSome people were monitored or supported in the same way without evidence that this matched their needs or preferences. This included routine night checks, food and fluid monitoring and the use of beakers.
“The provider had not always ensured people received person centred care and treatment that was appropriate, met their needs, and reflected their personal preferences.” from the report
Choices were not always checked
needs fixingOne person was given a beaker without being asked and said they could use a glass. Staff also initially told another person they could not be helped to the toilet because it was lunchtime.
“However, people were not always supported in a way that met those needs in a person centred way.” from the report
- 01What changes have you made to ensure night-time checks only happen when they are needed and agreed with the person?
- 02How do you record and respect each person's preferred cups, beakers and other equipment?
- 03How do staff make sure a person's request for the toilet or other immediate help is not delayed because of mealtimes?
- 04What action did you send to CQC after the Regulation 9 breach, and what evidence shows the changes are now working?
- 05How do you make sure agency staff know each person's individual needs and preferences?
This was an unannounced inspection of the overall service, covering all five CQC questions through discussions, observations and records; the report does not describe it as a focused inspection. This explanation was written from the published report of 17 November 2016 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Woodlands Ridge Nursing Home
2 rated inspections over a year: the service has held its Good rating throughout.
- February 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Woodlands Ridge Nursing Home →
- November 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good
Read what inspectors found at Woodlands Ridge Nursing Home →
- August 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 16 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.