CQC report explained · a residential care home
What the CQC found at Woodlands Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention and control, including testing, protective equipment, visiting, admissions, hygiene and outbreak management.
- Effective?
- Good
- This question was not assessed in this targeted inspection.
- Caring?
- Good
- This question was not assessed in this targeted inspection.
- Responsive?
- Good
- This question was not assessed in this targeted inspection.
- Well-led?
- Good
- This question was not assessed in this targeted inspection.
What inspectors found, January 2021
Inspected but not rated; inspectors found strong infection control during a coronavirus outbreak.
This was a targeted, announced inspection on 16 December 2020. It looked only at infection prevention and control because the home had a coronavirus outbreak.
Inspectors found that the home used testing to identify the outbreak quickly and worked with the local authority infection control team and other health professionals. They were assured about visiting arrangements, social distancing, admissions, protective equipment, testing and managing outbreaks.
The home was clean and well presented. Inspectors saw hand-sanitising points, protective equipment stations, screening, mobile handwashing facilities and clear hygiene information. People isolating in their rooms had regular contact with staff, who also helped them keep in touch with family and friends.
The service was not given an overall quality rating. The Safe question was recorded as inspected but not rated, and the other areas of care were not assessed in this inspection.
Outbreak management
The home used government testing and worked with infection control specialists and other health professionals to manage the outbreak.
“The service worked with the local authority infection, prevention and control (IPC) team and other health professionals in managing the outbreak.” from the report
Clean environment
Inspectors found the home clean and well presented, with equipment and facilities arranged to reduce the risk of infection spreading.
“The home was very clean and well presented.” from the report
Protective equipment
There was a plentiful supply of protective equipment, and staff used it appropriately when supporting people who were isolating.
“There was a plentiful supply of personal protective equipment (PPE), such as disposable masks, gloves and aprons.” from the report
Keeping people connected
People isolating in their rooms had regular contact with staff. Staff also helped people keep in touch with family and friends by phone and online.
“People isolating in their rooms had regular contact with staff, who wore personal protective equipment (PPE) appropriately.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention arrangements are in place now, and how do they compare with those seen during the December 2020 inspection?
- 02How often are residents and staff tested when there is a suspected or confirmed outbreak?
- 03How are visits managed, and what happens if a resident needs to isolate?
- 04How will my relative keep in regular contact with family and friends if they are isolating?
- 05Can you show us your current arrangements for care quality, including effective, caring, responsive and well-led care, which this inspection did not assess?
This was a targeted inspection of infection prevention and control during a coronavirus outbreak; it did not assess the other four care questions or give an overall quality rating. This explanation was written from the published report of 8 January 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, August 2019
Woodlands Residential Home is rated Good; inspectors found safe, kind and person-centred care, with improvements since the previous inspection.
This was an unannounced inspection on 14 August 2019. Two inspectors and an Expert by Experience spoke with seven people, two relatives, the manager and eight staff. They reviewed care records, medicines records and other service documents.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough safely recruited staff, safe medicines management, person-centred care plans, kind staff and good links with health professionals.
The home had previously been rated Requires Improvement, with two breaches of regulations. Inspectors found that improvements had been made and that the home was no longer in breach.
Safe medicines and staffing
Inspectors found no concerns about medicine storage, administration, stocks or records. People said there were enough staff and that call bells were answered promptly.
“There were no concerns with the storage, administration and management of medicines, including prescribed creams and ointments.” from the report
Kind and respectful care
Staff knew people well and used their interests and preferences to build relationships. Inspectors saw patient, discreet and respectful support.
“We observed staff making conversation with people, using appropriate humour where the person initiated this tone.” from the report
Personalised care
Care plans reflected people's current needs, preferences and communication requirements. People and families were involved in reviewing their care.
“Care plans are very well written and up to date with accurate information. They are very person-centred, clear, and concise.” from the report
Good healthcare links
People were supported to access health professionals when needed. The local GP practice also held a weekly surgery in the home.
“There was a very good relationship with healthcare providers such as GPs which meant people received prompt and appropriate referrals when needed.” from the report
Strong leadership
The manager used audits, feedback and incident information to improve the service. Staff described the leadership as supportive and approachable.
“Governance systems to measure, monitor and improve quality in the service were now robust and meaningful.” from the report
Limited awareness of complaints
minorAlthough information about complaints was displayed and the manager took action, a recent survey showed that people did not always understand their right to complain.
“Although care plans contained signed confirmation that the right to complain had been explained to people when they started using the service, people had been asked about this in a recent survey, and we saw a low level of awareness had been recorded.” from the report
- 01How do you check that each person's care plan still reflects their current needs and preferences?
- 02How do you make sure people understand how to complain and know what will happen after they complain?
- 03How do you check that medicines, including creams and medicines given covertly, are administered and recorded safely?
- 04How do you support people who prefer to spend time in their rooms so they do not feel socially isolated?
- 05What changes have been made since the previous inspection, and how do you check that these improvements are maintained?
This was an unannounced, planned inspection based on the previous rating and covered all five CQC questions; the previous inspection had rated Safe, Responsive and Well-led Requires Improvement. This explanation was written from the published report of 30 August 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Woodlands Residential Home
4 rated inspections over 3 years: the service has improved, from Requires improvement to Good.
- January 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- August 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2018Requires improvementstayed Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- August 2017Requires improvementstayed Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- June 2016Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- November 2013
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- August 2011
Registered with the Care Quality Commission on 2 August 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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92 live-in carers within about an hour of Wakefield
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Most charge £980 to £1,260 a week. 79 can care for a couple. 12 years' experience on average.
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