CQC report explained · a residential care home
What the CQC found at Woodlands Quaker Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was preventing and controlling infection. This included visitors, social distancing, admissions, PPE, testing, cleaning and outbreak management.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, March 2021
Inspected but not rated; inspectors were assured about the home's infection prevention and control arrangements.
This was an announced, targeted inspection on 02 March 2021. It looked at how the home was preventing and controlling infection during the coronavirus pandemic.
Inspectors were assured that the home was managing visitors, social distancing, admissions, PPE, testing, cleaning and infection outbreaks safely. They found the environment was clean and that infection control procedures had been strengthened after two recent outbreaks.
The home was inspected but not rated. This means the report gives no overall quality rating and no rating for most of the five areas inspectors usually consider.
Visiting arrangements
The home arranged some visits despite restrictions. It provided PPE and used a separate visiting room with a Perspex screen.
“A room had been set aside for visits with separate access and a Perspex screen to maintain social distancing” from the report
Managing outbreaks
The manager and staff worked with public health and infection control professionals during two recent outbreaks. They reviewed working practices and added PPE stations and training.
“The registered manager and staff had worked closely with public health and infection control professionals to effectively manage two recent outbreaks.” from the report
Clean environment
Inspectors found the environment clean. Staff carried out regular touch-point cleaning and deep cleans.
“The environment was clean. Staff completed regular touch point cleaning and deep cleans” from the report
Inspectors raised no specific concerns in this report.
- 01How are visits arranged now, and what PPE and screening do visitors need?
- 02What would happen if there was another infection outbreak in the home?
- 03How are residents and staff tested, and how quickly are results acted on?
- 04How often are touch points and shared areas cleaned?
- 05How will the home keep our family informed if visiting arrangements change?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; the service was inspected but not rated and the report does not assess the other care quality areas. This explanation was written from the published report of 17 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, October 2018
Rated Good; inspectors found safe, kind and responsive care, with some improvements suggested to dementia-friendly signage and reminiscence areas.
Inspectors visited without notice on 21 and 22 August 2018. They looked at care, the home, records and medicines. They observed care and spoke with people living there, relatives, staff, the manager and a healthcare professional.
The inspection was partly prompted by concerns about staff understanding of CPR and when it should be used. The home had arranged first aid and CPR training for all staff and shared information about CPR. Inspectors found people were safe, medicines were given as prescribed, and there were enough staff.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The overall rating was also Good. The previous Good ratings from February 2016 had been maintained.
Kind and respectful care
People and relatives described staff as kind and caring. Inspectors saw staff supporting people with patience, privacy and respect.
“People were supported to maintain their independence and were treated with dignity and respect.” from the report
Personalised support
Care records included people's preferences, communication needs, social needs and interests. Staff knew how people wanted their care to be provided.
“People's preferences about how they wished their care to be delivered and information about people's social and religious needs along with the type of interests they enjoyed were clearly recorded for staff to refer to.” from the report
Activities and interests
The home offered group and individual activities, including book and poetry reading, exercise, outings and religious meetings.
“The provider demonstrated people had access to a wide variety of leisure interests to promote their well-being and maintain their independence.” from the report
Good oversight
The manager and provider carried out checks on care, safety, incidents and accidents. People's and staff views were used to support improvements.
“There were effective systems in place to monitor the quality of service people received and this was used to make improvements when required.” from the report
Dementia-friendly environment
minorInspectors said signage could be clearer to help people find their way around. They also suggested more reminiscence areas for people living with dementia.
“signage could be improved to help people's orientation around the home along with reminiscence areas for people to engage in whilst walking around the building.” from the report
- 01What CPR and first aid training have staff completed, and how is their understanding checked now?
- 02What changes have been made to signage and reminiscence areas for people living with dementia?
- 03How are care plans reviewed with residents and their relatives when needs or preferences change?
- 04What activities are available for someone with my relative's interests, including individual activities?
- 05How are staffing levels managed when staff are absent?
This was an unannounced inspection of the overall service, prompted partly by concerns about CPR, and all five ratings were assessed; the previous Good ratings from February 2016 were sustained. This explanation was written from the published report of 2 October 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Woodlands Quaker Care Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- October 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- June 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 17 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Wolverhampton
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,230 a week. 89 can care for a couple. 9 years' experience on average.
“Knowing Mum was in Corina's care made an enormous difference to us and we knew she was in safe hands.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.