CQC report explained · a nursing home
What the CQC found at Woodlands Nursing Home
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- Inspectors were assured that infection risks were being managed, including visitor safety, admissions, PPE, testing, hygiene, social distancing and outbreak management.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Outstanding
- Are people treated with kindness and dignity?
- Responsive?
- Outstanding
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Outstanding
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, March 2021
Inspected but not rated; inspectors were assured about infection control, PPE, visiting arrangements and safe admissions.
This was an announced, targeted inspection on 04 February 2021. Inspectors looked at how the home prevented and controlled infections during the coronavirus pandemic.
Inspectors were assured that the home was managing visitors, social distancing, shielding, admissions, PPE, testing, cleaning and possible outbreaks. They also found that the infection prevention and control policy was up to date.
The home was inspected but not rated overall, and Safe was also recorded as inspected but not rated. This report does not give a full rating for the other areas of care.
Infection control arrangements
Staff shifts were staggered so staff could put on and remove PPE safely. Air purifiers were installed throughout the home and PPE was available on every floor.
“All areas of the home had air purifiers installed and PPE was available on all floors of the home.” from the report
Safe visiting
The home offered several ways for people to visit safely, including a marquee with a screen and a mechanism that allowed visitors to hug.
“The home provided a variety of methods for visitors, including garden and car park visits.” from the report
Support for people with dementia
Risk assessments were used to help people remain safe when isolation and social distancing were difficult. One-to-one support enabled safe walks outdoors.
“This included providing one to one support so that walks could be safely conducted in outdoor areas of the home.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors currently able to see and hug residents safely?
- 02How do you make sure PPE is available and used correctly on every floor?
- 03How are new admissions tested and supported safely?
- 04How do you support people living with dementia who find isolation or social distancing difficult?
- 05What was the outcome of the most recent full inspection, since this inspection was targeted only at infection prevention and control?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; the service was inspected but not rated overall and the other care questions were not assessed. This explanation was written from the published report of 20 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, July 2017
Woodlands Nursing Home was rated Outstanding; inspectors found exceptionally kind, personalised care and strong leadership, with safety and effectiveness rated Good.
The inspection was unannounced and took place on 20 June 2017. Two inspectors and an expert-by-experience spoke with people living at the home, relatives, staff and health professionals. They observed care and reviewed care records, medicines, staffing, training, complaints and safety records.
Inspectors found that people were safe, medicines were managed properly and there were enough trained staff. People received suitable food, help with their health and support that respected their choices. The home worked within the rules about consent and restrictions on people's freedom.
The strongest findings were about kindness and personal care. Staff knew people very well, supported their interests and gave exceptional end-of-life care. The home was rated Outstanding overall, with Outstanding ratings for Caring, Responsive and Well-led, and Good ratings for Safe and Effective.
Kind and compassionate care
People and relatives consistently described staff as exceptionally caring, calm and supportive. Inspectors observed warm, respectful interactions throughout the home.
“Without exception, people and their relatives told us the staff were extremely caring, compassionate, attentive and dedicated in their approach.” from the report
Personalised support
Staff knew people's histories, preferences and what mattered to them. Care plans covered the whole person and were regularly reviewed.
“Care planning was focussed upon a person's whole life.” from the report
Excellent end-of-life care
The home worked with hospice and palliative care services. People's wishes about their care, including whether to go to hospital, were recorded and followed.
“People receiving end of life care were treated with exceptional care and compassion.” from the report
Meaningful activities
People were supported to enjoy music, crafts, social events and time with animals. Staff also provided one-to-one activities for people who did not want group activities.
“The service found creative ways to enable people to live life to the full and continued to do things they enjoyed.” from the report
Strong leadership and improvement
Inspectors found a clear focus on improvement, with quality checks that were built into the home's way of working.
“The provider had robust and embedded quality monitoring arrangements through which they continually reviewed, evaluated and improved people's care.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you build each resident's life history, preferences and family information into their current care plan?
- 02How do you make sure staffing levels change when residents' care needs change?
- 03How are residents' wishes about end-of-life care recorded, reviewed and followed?
- 04What individual activities are available for residents who prefer not to join group activities?
- 05How do you check that medicines are given and recorded correctly each day?
This was an unannounced inspection covering all five CQC questions and providing an overall rating; it was the first inspection since the provider took over the home on 30 November 2015. This explanation was written from the published report of 15 July 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk. The report was longer than we could read in one go; the later sections may not be reflected.
Every inspection of Woodlands Nursing Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- July 2017OutstandingSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- November 2015
Registered with the Care Quality Commission on 30 November 2015.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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28 live-in carers within about an hour of West Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,170 a week. 23 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.