CQC report explained · a residential care home
What the CQC found at Woodlands Manor
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home used PPE safely, supported testing, managed visitors and admissions safely, and maintained cleaning and infection control arrangements.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, March 2021
Woodlands Manor was inspected but not rated; inspectors found good infection prevention and control arrangements.
This was an unannounced, targeted inspection on 15 February 2021. It looked at infection prevention and control because of CQC's response to coronavirus in care homes.
Inspectors were assured that the home used PPE safely, arranged regular COVID-19 testing, managed visitors and admissions safely, and followed shielding and social distancing rules.
They found the home clean and hygienic. Staff also helped people stay in contact with relatives through phone calls, video calls and visits where possible.
The service was inspected but not rated. This means the visit checked infection prevention and control arrangements rather than giving an overall quality rating.
Safe use of PPE
Staff used and disposed of protective equipment safely and followed national guidance.
“Staff donned, doffed and disposed of personal protective equipment (PPE) safely and in line with the relevant national guidance.” from the report
Testing and outbreak arrangements
People living at the home and staff had regular COVID-19 testing, with action taken after positive results.
“Staff and people living at the home accessed regular COVID-19 testing and appropriate action was taken upon receipt of any positive test results.” from the report
Contact with relatives
The home supported people to keep in touch with loved ones in several ways, including visits where possible.
“Staff had supported people to keep in touch with their loved ones, such as via telephone, video calls, window visits and outdoor visits when possible.” from the report
Clean environment
Inspectors found the home clean and hygienic, with cleaning carried out frequently throughout the day and night.
“The home was clean and hygienic. A team of domestic staff and carers carried out frequent cleaning around the home throughout the day and night.” from the report
Use of professional advice
The home worked with infection prevention and control professionals and acted promptly on their advice.
“Staff had engaged positively with other relevant professionals for further support, such as the local infection prevention and control team.” from the report
Inspectors raised no specific concerns in this report.
- 01How are PPE use and disposal checked now?
- 02How often are residents and staff tested, and what happens after a positive result?
- 03How does the home currently manage visits from relatives?
- 04How often are shared areas and frequently touched surfaces cleaned?
- 05How does the home use advice from infection prevention and control professionals?
This was an unannounced targeted inspection of infection prevention and control practices, and the Safe question was inspected but not rated. This explanation was written from the published report of 6 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2019
Woodlands Manor was rated Good; inspectors found safe, kind and personalised care, with a few records needing improvement.
This was an unannounced, planned comprehensive inspection on 7 February 2019. Two inspectors and an Expert by Experience spoke with people, relatives, staff and a healthcare professional. They also observed care and checked care plans, staff records, medicines, complaints and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people felt safe, staff were kind, care was personalised, and the home worked with health professionals.
A few recording issues were found. Daily medicine fridge temperatures were not always recorded, some 'as needed' medicine protocols were missing, and some staff training dates were not entered on the training matrix. The manager took action on these points during or after the inspection.
Kind and respectful staff
People and relatives spoke positively about the staff. Inspectors saw familiar, positive conversations and staff protecting people's dignity.
“Everyone told us they liked the staff and they felt they were caring and kind.” from the report
Personalised care
Care plans recorded people's routines, choices and communication needs. Staff supported people to make choices and remain as independent as possible.
“Care plans were focused around the needs of the people who lived at the home.” from the report
Dementia-friendly environment
The home used signs, photographs and suitable objects to help people living with dementia find their way around and stay occupied.
“There was directional signage which showed the way to the bathrooms and dining room, and people's doors had photographs on them, at their request.” from the report
Good end-of-life support
The home had achieved Gold Standards Framework accreditation and recorded people's wishes. Inspectors said people could stay at the home rather than being admitted elsewhere.
“By being able to provide this high standard of end of life care, people were able to stay in the home rather than have to be admitted to hospitals, nursing homes, or hospices.” from the report
Learning from concerns
The home reviewed incidents and complaints for patterns and took action, including extra staff training and reviewing staffing levels.
“These were analysed monthly by the registered manager to look for trends.” from the report
Medicine fridge records
needs fixingTemperatures for the medicine fridge were not being recorded every day when inspectors visited. The manager acted straight away.
“We did raise at the time of our inspection that fridge temperatures were not being recorded every day.” from the report
Some 'as needed' medicine guidance
needs fixingMost people had detailed instructions for 'as needed' medicines, but not everyone did at the time of inspection. The manager later addressed this.
“We saw that most, but not all people had a detailed protocol for when the required this type if intervention.” from the report
- 01How do you now record and check the medicine fridge temperature every day?
- 02How do you make sure every person has a clear protocol for 'as needed' medicines?
- 03What staffing levels are normally provided on each shift, and how do you respond if someone feels there are not enough staff?
- 04How do you keep the staff training records up to date?
- 05How are my relative's routines, preferences, communication needs and end-of-life wishes recorded and reviewed?
This was an unannounced comprehensive inspection covering all five CQC questions and both the premises and care provided. This explanation was written from the published report of 26 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Woodlands Manor
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2014
Report published without a new overall rating.
- April 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 31 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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38 live-in carers within about an hour of Sefton
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,270 a week. 34 can care for a couple. 11 years' experience on average.
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
“It was clear that she genuinely cared and her warm approach really helped put our minds at ease.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.