CQC report explained · a nursing home
What the CQC found at Woodlands Care Centre
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff during their visits, timely responses to call bells, suitable safety equipment and appropriate infection control. They noted that sickness had sometimes appeared to leave the home short staffed.
- Effective?
- Good
- This question was not assessed during this targeted inspection.
- Caring?
- Good
- This question was not assessed during this targeted inspection, although inspectors observed kind and caring interactions.
- Responsive?
- Good
- This question was not assessed during this targeted inspection.
- Well-led?
- Good
- This question was not assessed during this targeted inspection.
What inspectors found, December 2021
Woodlands Care Centre: targeted inspection; the home was inspected but not rated, and its previous overall Good rating remained in place.
This was an unannounced, targeted inspection on 8 and 15 November 2021. Inspectors checked concerns about staffing levels and people's safety. They also checked infection prevention and control measures.
Inspectors found enough staff during their visits. Staff were visible, call bells were answered promptly, and people received kind care. Equipment, risk guidance, cleanliness and protective equipment were appropriate.
The inspection was prompted by concerns, including occasions when sickness appeared to leave the home short staffed. Inspectors found no evidence that people were harmed or at risk from this concern.
The home was not given new ratings at this inspection. The previous overall Good rating remained in place, but inspectors only reviewed parts of the Safe question. The other areas were not assessed during this visit.
Staff available
Inspectors saw enough staff to meet people's needs during both visits. Staff were visible and available to help people.
“There were enough staff and they were visible around the service and were readily available to support people when needed.” from the report
Kind care
Inspectors observed kind and caring interactions between staff and people living in the home.
“We observed kind and caring interactions between staff and the people who lived at the service.” from the report
Safety equipment
People had suitable equipment, such as pressure-relieving mattresses and hoists. Inspectors found that equipment was used appropriately and did not block access.
“People had access to appropriate equipment that helped keep them safe.” from the report
Infection control
Inspectors were assured about the home's arrangements for PPE, testing, cleaning, visits and managing infection outbreaks.
“We were assured that the provider was using PPE effectively and safely.” from the report
Clean environment
People's rooms were clean and inspectors found no unpleasant smells. The environment was suitable for people living with dementia.
“We noted people's rooms were clean and there were no mal odours.” from the report
Sickness affected staffing
needs fixingRotas showed occasions when sickness appeared to leave the home short staffed. Staff said they could meet people's needs, but support was not as quick when staffing levels were lower.
“Our review of the rotas highlighted there were occasions where due to sickness, the service did appear short staffed” from the report
- 01How often has sickness left the home short staffed since this inspection?
- 02What cover is arranged when staff are off sick at short notice?
- 03How do you make sure people's care is not delayed when staffing levels are lower?
- 04What was found at the next comprehensive inspection, since this visit only reviewed parts of the Safe question?
- 05How are infection control arrangements kept up to date and tested during an outbreak?
This was a targeted inspection of concerns about staffing and safety, including infection control; Safe was inspected but not rated, and the other ratings were not reviewed. This explanation was written from the published report of 17 December 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, June 2021
Woodlands Care Centre was inspected but not rated; inspectors found enough staff on the day and good infection control arrangements.
This was an unannounced, targeted inspection on 25 May 2021. It followed a concern about staffing levels and people's safety. One inspector spoke with 12 staff and checked safeguarding, infection control and two care records.
Inspectors found enough staff on the day to meet people's care needs. Staff understood how to recognise and report abuse. Recruitment checks were completed, and the home had plans, equipment and training to prevent and manage COVID-19 infections.
This inspection did not give a new rating. The previous overall rating was Good, published in June 2019, and it remained Good. The Safe question was inspected but not rated, because only the specific areas of concern were checked.
Safeguarding knowledge
Staff had safeguarding training and knew how to recognise and report possible abuse. They said they felt able to raise concerns.
“Staff had received safeguarding training. They knew how to identify, and report concerns relating to abuse and felt comfortable doing so.” from the report
Staffing on inspection day
Inspectors saw enough staff to support people's care needs in a timely way on the day of the visit.
“Staff confirmed and we saw there were enough staff on the day of inspection to support people's care needs in a timely manner.” from the report
Recruitment checks
Checks were completed before staff worked with people, including criminal records checks, health declarations and references.
“Recruitment checks were completed to make sure that staff were suitable to work with the people they were supporting.” from the report
Infection control
Inspectors were assured about the home's arrangements for PPE, testing, hygiene, visiting and managing possible outbreaks.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
COVID-19 planning
The home had contingency plans that could be used if an outbreak occurred.
“The provider had robust contingency plans which could be implemented in the event of an outbreak.” from the report
Provider information was not submitted
minorThe provider did not complete the information return that CQC required. Inspectors took this into account when making their judgements.
“The provider did not complete the required Provider Information Return.” from the report
- 01How do you make sure staffing levels are safe and adequate on every shift, not just on the inspection day?
- 02What changes were made after the concern about staffing levels and people's safety?
- 03How will you respond if there is a COVID-19 outbreak, and how are visits currently managed?
- 04What has changed since the last comprehensive inspection, which was rated Good?
- 05When will the home next have a full inspection covering all five key questions?
This was a targeted inspection of specific parts of Safe, including staffing, safeguarding and infection control; it did not assess the other key questions or the whole Safe question, so previous ratings carried over. This explanation was written from the published report of 24 June 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Woodlands Care Centre
2 rated inspections over 3 years: the service has held its Good rating throughout.
- December 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- June 2021Inspected but not ratedSafe: Inspected but not rated
- February 2021Inspected but not ratedSafe: Inspected but not rated
- May 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- August 2012
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 31 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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17 live-in carers within about an hour of Cambridgeshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,200 a week. 14 can care for a couple. 12 years' experience on average.
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