CQC report explained · a nursing home
What the CQC found at Woodland View
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was using infection prevention and control measures safely. This included PPE, testing, social distancing, hygiene, safe admissions and plans for managing outbreaks.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection.
- Responsive?
- Good
- This area was not assessed in this targeted inspection.
- Well-led?
- Good
- This area was not assessed in this targeted inspection.
What inspectors found, September 2020
Inspected but not rated; inspectors were assured about infection prevention and control at the home.
This was an announced, targeted inspection on 25 August 2020. It looked only at infection prevention and control during the coronavirus pandemic.
Inspectors found good practice. The home had prepared early, had plans to isolate people with symptoms, and staff used protective equipment correctly. Inspectors were also assured about testing, social distancing, hygiene, admissions and managing outbreaks.
The home had not reported any cases of COVID-19 at the time of the visit. Staff provided extra social support and found activities for people during the pandemic. Visitor appointments were due to begin on 1 September 2020, with booking, forms, hand sanitiser and protective equipment required.
The service was inspected but not rated. This means the report does not give a full quality rating for the home or rate most areas of care.
Early infection control planning
The home acted early during the pandemic and had plans to isolate anyone with symptoms safely.
“The home went into early lockdown and preparations around infection prevention and control were made in advance of and escalation in the spread of COVID– 19.” from the report
PPE and staffing
Staff used protective equipment correctly and changed clothes at the start and end of shifts. The home also had enough bank staff and used very little agency staff to cover absences.
“Staff wore appropriate Personal Protective Equipment (PPE) and followed the current guidance.” from the report
Support during the pandemic
Staff provided extra social support and created activities and entertainment to help people maintain their mental wellbeing.
“Staff had provided additional social care support to people to help them maintain their mental wellbeing.” from the report
Planned visiting arrangements
The home had arranged a booking system to limit visitor numbers and planned to provide PPE and hand sanitiser.
“There was a booking in system in place to stagger visitors and visiting times to minimise visitor numbers.” from the report
Inspectors raised no specific concerns in this report.
- 01Are the infection prevention and control arrangements still the same as those described in this report?
- 02How do you isolate someone safely if they develop symptoms of an infection?
- 03How are visitors booked in, and what PPE and hygiene steps must visitors follow?
- 04What activities and social support are available if visits are limited?
- 05How do you cover staff absences, and how much agency staff are you using now?
This was a targeted inspection of infection prevention and control measures only; the service was inspected but not rated and the other areas of care were not assessed. This explanation was written from the published report of 8 September 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2019
Woodland View was rated Good; inspectors found kind, safe care, with some records and safeguarding reporting needing improvement.
This was an unannounced inspection on 12 and 14 November 2019. Inspectors spoke with one person, six relatives and six staff members. They observed care and checked care plans, medicines, recruitment files and management records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines practice, suitable food and activities, respectful care, and open management.
There were some areas to improve. Abuse reporting to the local authority was not always understood, hot water checks had been missed, and end of life and fluid records needed more detail. The home responded to some issues during or after the inspection.
The previous inspection, published in April 2017, also rated the service Good. This report says the home would continue to be monitored and could be inspected sooner if concerns were received.
Kind medicines support
People received their medicines as prescribed. Staff followed up when people declined medicines and administered them in a person-centred way.
“The administration of medication was person-centred and done with kindness.” from the report
Enough staff
Inspectors found sufficient staff to meet people's needs. Staff were visible and available when people became anxious.
“There were sufficient numbers of staff to meet people's needs at all times.” from the report
Respectful care
Staff knew people well and respected their dignity, privacy, choices and independence. Relatives were involved in decisions about care.
“People were treated with dignity and respect at all times and without discrimination.” from the report
Meaningful activities
People could take part in activities suited to their interests and needs, including trips out, gardening, music and art.
“People were supported through a range of person-centred activities which provided stimulation.” from the report
Open management
The management team welcomed feedback, used audits and shared learning from incidents with staff.
“The management team had oversight of key aspects of the service.” from the report
Safeguarding reporting
seriousThe home had not reported an incident involving one person punching another to the local authority. The report says the provider's guidance did not clearly reflect reporting requirements.
“People were protected from the risk of abuse, although reporting abuse to the local authority required improvement.” from the report
Hot water checks
needs fixingHot water temperatures had not been checked because responsibility was unclear internally. The management team addressed this immediately after it was identified.
“Hot water temperatures were not being checked due to confusion over whose responsibility this was internally.” from the report
End of life records
needs fixingEnd of life arrangements were in place, but the care plans inspected did not record this care fully enough.
“End of life care arrangements were in place to ensure people had a dignified death, although recording in care plans we looked at showed this was an area for development.” from the report
Fluid records
minorFood and fluid charts did not show people's targets or totals. The registered manager said they would review guidance on setting fluid targets.
“Food and fluid charts did not have targets and totals.” from the report
Outstanding medicine checks
minorMost staff had been assessed as competent to manage medicines, but two further competency checks were still planned shortly after the inspection.
“Two outstanding competency checks were planned for shortly after our inspection.” from the report
- 01How do you now make sure every safeguarding incident is reported to the local authority when required?
- 02How often are hot water temperatures checked, and who is responsible for recording those checks?
- 03How are residents' end of life wishes and care needs recorded and kept up to date?
- 04How do you set and review individual food and fluid targets?
- 05Have all staff who administer medicines now had their competency checked?
This was an unannounced inspection covering the home, the care provided and all five CQC questions; 30 people were living there at the time, while two of the registered units were closed. This explanation was written from the published report of 21 December 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Woodland View
4 rated inspections over 5 years: the service has improved, from Inadequate to Good.
- September 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- December 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016Requires improvementup from InadequateSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- June 2015InadequateSafe: InadequateEffective: InadequateCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- July 2013
Report published without a new overall rating.
- June 2012
Registered with the Care Quality Commission on 29 June 2012.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
62 live-in carers within about an hour of Derbyshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,260 a week. 51 can care for a couple. 12 years' experience on average.
“Ernest is an amazing professional carer who delivers care from the heart.”
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.