CQC report explained · a residential care home
What the CQC found at Woodland Grove
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, December 2017
Woodland Grove was rated Good; inspectors found kind, personalised care, with some repairs still awaiting action.
The announced inspection took place on 15 November 2017. One inspector spoke with managers and care staff, observed people because they could not give their views directly, and spoke with relatives. The inspector also checked care records, staff files, medicines, incidents and quality checks.
The home supported five men with autism. Inspectors found people were safe, treated kindly and supported by staff who knew them well. People had choice over their daily lives, took part in activities they enjoyed and received food, medicines and healthcare support that met their needs.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The home was rated Good at the previous inspection on 10 August 2015 and remained Good at this inspection.
Choice and independence
People were able to choose how to spend their time, move around the home freely and take part in activities they enjoyed. Staff also supported people to develop everyday skills.
“People were supported to have maximum choice and control over their lives and participate in activities they enjoyed.” from the report
Personalised support
Support plans covered people's communication, health, activities, daily living and wellbeing. Plans were reviewed monthly and goals were monitored.
“Support plans included clear guidance for staff to help them understand how people liked and needed their care and support to be provided.” from the report
Kind and respectful care
Inspectors saw staff communicating in ways people understood, respecting privacy and offering reassurance when people were anxious.
“People were supported with kindness and compassion.” from the report
Repairs were still pending
minorAt the time of the inspection, requests had been made to repair some bathrooms and doors. There were also plans for the home to be redecorated in March 2018.
“The registered manager explained that requests for repairs to bathrooms and some doors had been submitted to their estates department” from the report
- 01Have the repairs to the bathrooms and doors now been completed, and was the planned redecoration carried out in March 2018?
- 02How are staff vacancies being covered, and how often are bank or agency staff used?
- 03How often will my relative's support plan be reviewed, and how will their personal goals be recorded?
- 04How will staff support my relative to communicate choices and manage anxiety or changes in routine?
- 05How are medicines audits and healthcare appointments checked and shared with families?
This inspection covered all five question areas and found the home remained Good; the previous comprehensive inspection on 10 August 2015 identified no concerns. This explanation was written from the published report of 19 December 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Woodland Grove
3 rated inspections over 2 years: the service has held its Good rating throughout.
- December 2017Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2015
Location report published without a new overall rating.
- September 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Registered with the Care Quality Commission on 3 July 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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40 live-in carers within about an hour of Wirral
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 37 can care for a couple. 8 years' experience on average.
“It was clear that she genuinely cared and her warm approach really helped put our minds at ease.”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.