What the CQC found at Woodland Care Home

Inspectors found that risks were identified and managed. People said they felt safe and staff understood how to respond to safeguarding concerns.

“People were safe living in the service. Risks had been identified and people told us they felt safe and well looked after.” from the report

People and relatives described staff as kind and respectful. Staff supported people to make choices, stay independent and maintain their dignity.

“People and their relatives told us staff were kind and caring.” from the report

People were offered regular drinks and snacks and could give views on menus. The cook knew people's preferences and dietary needs.

“People were offered drinks and snacks frequently. People enjoyed the food and were given the opportunity to have input into the menus.” from the report

The home offered varied activities, trips and entertainment. Staff also provided one-to-one activities for people who stayed in their rooms or were cared for in bed.

“People were enabled to follow a variety of interests and activities.” from the report

The management team supported staff and maintained systems for monitoring care, medicines and safety. People and staff were able to raise concerns.

“The registered manager was approachable and available to people and staff.” from the report

Although inspectors found the home appeared clean, they noticed unpleasant smells in some areas. The provider had identified this and planned deep cleaning and refurbishment.

“Although the home appeared to be kept clean, there was malodour in some areas.” from the report

Some records did not consistently reflect people's mental capacity, DoLS applications or pressure care needs. Inspectors said further checking was needed.

“Some records were inconsistent, as some people had a DoLS application applied for when they were deemed to have capacity, and were not being deprived of their liberty.” from the report

A healthcare professional said staff had not always asked for support promptly when they had problems providing mouth care. The report says this area still required action.

“Another healthcare professional did say they felt staff had not always requested support promptly when encountering problems with delivering mouth care to some people.” from the report

Care plans were detailed and reviewed, but inspectors found they were not always accurate throughout. This included information about mental capacity and pressure care.

“Each care plan was regularly reviewed, however further checking was needed to ensure care plans remained accurate throughout.” from the report